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Audrey Kadisvia Google

about 2 months ago

TAKE MY ADVICE AND DON'T USE THIS VENDOR. THE QUALITY OF THE WORK WAS AWFUL AND THEY ARE DISHONEST. I brought in three upholstered chairs and a sofa to be recovered, based on a referral and Yelp. One of the chairs was returned and curved piece of wood that formed the leg and the chair fell off the first time I tried to pick it up to move it. The the cover for the back was crooked and Raphael said he didn't know how to fix it. I got out some pins and showed him how it could be done. He took it to fix it and I haven't seen it since. The fabric around that arm was puckered, but he used so much glue to reattach it I'm afraid the if I try to have the wood removed it will destroy the chair. I had 2 other upholstered chairs. First the back covers were to small, then they were too big, then they were different lengths. The biggest problem was the sofa. Thsere were numerous problems. Every time I pointed out a problem Rafael would say, "That's a problem and it should be fixed." The cushions hung out 4" beyond the frame and beige zippers were used with dark grey fabric. He explained that the overhand happened because the stuffing should have been replaced. I told him that since I’m not a professional, I took his word for what was causing the problem. I asked why the people working on the piece hadn’t told me about this problem, because if they had I would have immediately authorized them to replace the foam. He said some of the people who do the work are better than others, and my work had been done by the less competent people. I asked if he could have the better qualified people redo the work. He said this was not possible because the more competent people wouldn’t work on jobs that other people had not done properly. I asked if this meant that the furniture would be given back to the people who had already worked on my furniture, and he said, “yes”. I then asked why they would do a better job this time and he had no answer. It didn’t make sense to me that if the people who had messed up the job originally would magically do a better job now. No answer. During this period, I had numerous conversations with his customer service person. Almost every time I called her, she told me that she understood my problem but couldn’t reach the boss who would make the decision. She also told me that I was a patient, reasonable person and she was sorry she couldn’t help me better. Eventually, in November, the customer service person told me that the boss had agreed that he pay for me to have the piece recovered some place else. At this point I had to buy new fabric and find another company to do the work. Once the work was complete, I submitted copies of the invoices for the fabric and the work and followed up with 2 calls last week. NO RESPONSE. By the dates on the emails, you can see this continued for over 5 months. I AM TRYING TO TAKE THEM TO SMALL CLAIMS COURT, BUT THEY ARE IGNORING SUMMONS. I AM OUT AMOST $3,000.

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Katie Glossonvia Google

6 months ago

Cindy did an amazing job helping me out with two custom lumbar pillows. They are well done and look incredible!

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Adele Michalvia Google

almost 2 years ago

I am beyond thrilled with the job AFC Upholstery has done. My grandmother’s winged back chair and footstool are now beautifully updated and comfy, the dining chairs look great and ready for company, and the pillows they made are perfect. Their attention to detail and craftsmanship are great, and the work was delivered in the time frame they promised. I am very happy with my “new” furniture.

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Karen Muffleyvia Google

almost 4 years ago

We recently had our 45 year old porch gliders reupholstered, along with the matching patio dining chairs at AFC Upholstery. We are absolutely thrilled with the results! The cushions were redone in fabric we selected and the workmanship is outstanding. Not only was the job done extremely professionally, they worked within our timeframe to get it done. We were quoted much higher for the whole project by two other competitors AND told it would take 4-6 weeks to complete. AFC had the whole project done within 3 weeks and couldn’t have been nicer to work with from beginning to end.

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Lakishavia Google

over 4 years ago

AFC upholstered my sofa and two accent chairs. The results were better than I imagined. AFC picked the items up and dropped them back off when the job was done. I love that I didn’t have to buy new furniture to get the new and unique look I was after. Thanks AFC.