Ellen Ray
My experience working with this team was very mixed. Though super friendly, communication was hit or miss based on whether my planner was working an event. Turns out wedding planners are almost always working events though, so that lag became an issue for me as a 9-6 gal who is always online and monitoring my Inbox. If you work with this team, my advice is to set very clear expectations for what you need from your planner and also to book all of your own vendors. My biggest issue was that finalizing with vendors took a very long time; a basic catering order from a major restaurant (with dedicated catering/event sales staff) somehow took over a month. Offers to go “above and beyond” were not substantiated, and mid-stream feedback sent to management went unanswered. Many things I communicated multiple times just fell through the cracks. The first shuttle back to the hotels never left, for example. Because I didn’t directly manage vendor terms during booking, I was charged more than the planner's quote by 2 vendors. We also had to use a pocket knife to cut the cake because the planner forgot to bring her serving materials. Ultimately, you get what you pay for and this group is an affordable option. You’ll have to do some legwork to fill in the gaps. Still, if you are a well-organized person, this is a good team for you. My wedding was ultimately a wonderful evening, and the team puts in the work when it's showtime.
