Alta Pest Control

T

T Kvia Google

23 days ago

Spent almost $3,000 on a termite system. The first time I asked for them to come service it they didn’t show up. When I called and spoke to a manager I was told “well you told the scheduler you were available all day every day this week” I said “…yeah at the time I made that appointment. And then the next day I was told you would be here at 9am” Then she saw where someone told me that they would here at 9am 🙄 I was promised a call back after she spoke with them to see if they could move the schedule around. An hour later I had to call back. She told me she was just sending a message to follow up with them… If that was me as the manager I would have called someone until I got the person I needed to talk to to fix the issue but I guess that’s just me. I was promised another call back which I didn’t get. I called a third time and because the employee who answered didn’t like that I didn’t want to speak to him and I wanted to speak to a manager he put me on hold for 8 minutes before I hung up and called back this time INFURIATED How I wish I could have this system uninstalled, refunded, and go with a different company. I don’t have the kind of time in my life to sit around and wait for people to show up especially after spending 3 freaking grand. Update: on my fourth and fifth calls I spoke to a very helpful agent and a very helpful manager named North. He wasn’t able to get someone out in the time frame I had availability but they compensated services for a couple of months. And North made a commitment to follow up with me if I wasn’t home in time before they arrived to let me know how everything looked. I was able to meet with the 2 people Mason and Preston who came out and were VERY nice, as well as thorough in checking my stations. Updated to 4 stars from 1 star

J

JAVON Gipsonvia Google

27 days ago

I had a great experience with Alta Pest Control thanks to Jermaine Gipson. He was very friendly, punctual, and extremely thorough. He explained the treatment process, answered all my questions, and made sure I felt comfortable with everything before getting started. The service was efficient and professional. Definitely one of the best pest control experiences I’ve had.

A

Ashley Rodgersvia Google

about 1 month ago

I had my attic insulation removed and replaced along with rodent remediation. I am writing this review nearly 10 months later—while actively hearing rats in my attic—which is incredibly frustrating after spending thousands of dollars on this service. My neighbor referred us, and the initial bid was competitive. During the walkthrough, I clearly pointed out all potential rodent entry points that the other company had identified, including the garage and crawl space, specifically so I could compare their proposal apples-to-apples with another pest company’s bid. They provided the price, and we signed the contract the same day. Months later, when I called to ask when the remaining work would be completed, a manager informed me that those items were not included in the contract. Given that the walkthrough and contract signing happened on the same day, this feels misleading at best. Had there been a delay between the walkthrough and the contract, I could understand an oversight—but that was not the case. Customer service has also been very disappointing. Each time I call, I am told someone will follow up by the end of the day, and no one ever does. They have failed to properly seal the entry points. This is now the third time we’ve had rats since the work was completed. The first time, they set traps but never returned to check or reset them. When I called to discuss this with a manager, I asked how rodent remediation can be effective without follow-up. I regret hiring Alta for such a large and expensive job. Based on my experience, they are not capable of delivering the level of work or follow-through required for comprehensive rodent remediation.

S

Sherina Blettvia Google

2 months ago

We have been extremely disappointed with Alta since we first signed up until today. We had the pleasure of working with Frank, and he completely changed our experience. For the first time, I felt heard, cared for, and genuinely supported. Frank was incredibly knowledgeable and took the time to explain everything in a way that made sense. He treated our home as if it were his own and showed real concern for the issues we’ve been dealing with. He finally put out the rodent box we’ve been paying for, placed sticky pads to help detect activity, and made sure every concern was addressed. It was refreshing to work with someone who is not only skilled but also a truly decent human being. Don’t know if it’s possible, but if it is, we would love for Frank to service our home for the rest of our contract. Highly recommend requesting him!

T

t portervia Google

3 months ago

⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Jermigha! I had the pleasure of working with Jermigha from Alta Pest Control, and I couldn’t be more impressed! From the moment he arrived, he was friendly, professional, and incredibly thorough. He took the time to walk me through every step of the service, explaining what he was doing and why — something I really appreciated. His attention to detail was next-level. He inspected every corner, answered all my questions with patience and clarity, and made sure I understood how to keep things pest-free going forward. You can tell he genuinely cares about his customers and takes pride in his work. It’s rare to find someone who’s both technically skilled and so customer-focused. Jermigha represents Alta Pest Control perfectly — professional, knowledgeable, and dedicated to great service. Highly recommend asking for him if you want your home in expert hands!