Atlas Towing

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M Bvia Google

about 2 months ago

Although the truck took a very long time-1 1/2 hours- to arrive I have to compliment the driver DEREK for his professionalism and kindness. A car emergency is not fun and he was calming and reassuring on the ride to my garage. Altas is fortunate to have him as an employee!

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Tj Brewstervia Google

about 2 months ago

Atlas Towing isn’t just a towing company — they’re the unsung heroes of San Francisco. Every time we need a truck moved, their team shows up like a well-oiled machine: fast, focused, and ready to handle business. These guys move commercial trucks with the precision of surgeons and the power of a freight train. They communicate clearly, arrive on time, and treat every job like it matters — because it does. In an industry where reliability is everything, Atlas Towing sets the standard. If you need a tow company that shows up, gets it done right, and never flakes, then Atlas is the crew you want. Consistent. Professional. Rock-solid. Highly recommend.

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jose handymanvia Google

about 2 months ago

In my experience, this tow company was extremely unprofessional. I requested a jump start through my insurance, but the company reported to the insurer that they had arrived—even though they never showed up. When I called to ask what happened, they claimed it was my fault for not answering the phone and said they would still bill the insurance. They even told me to submit a duplicate request for the same issue so they could be paid for an additional service. My insurance does not allow duplicate service requests, so I had to contact them again to clarify the situation. After that, I was told I would have to pay out of pocket. At this point, I had already been waiting for hours with no resolution. Based on my experience, I would caution insurance providers and customers against working with this company or having roadside requests routed to them. I also want to note that the receptionist I spoke with was particularly rude, hung up on me, and made no effort to resolve the issue, despite the inaccurate service report submitted to my insurance.

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Serenity Delizvia Google

2 months ago

Haseeb came out to help me with a tire that I had that was on my rental for flex drive and it was a wonderful quick experience and everybody was very polite. Most tow truck companies don't respond that fast and with urgency like they did and I greatly appreciate it I was on the road within a half hour from when I placed the order..

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Andrew Tranvia Google

about 1 year ago

I can’t believe I’m reviewing a towing company paid for by my insurance company but here I am. Story: my Audi was parked on the street and hit by a hit and run driver, and the collision was so severe that the entire left front wheel suspension was destroyed. The wheel was about to come off and the axle was already unbalanced. My insurance contracted out to Atlas towing, and I informed them that my car was inoperable and couldn’t drive without further without damaging the suspension and axle. They sent a flatbed. The operator was probably the rudest individual I’ve ever talked to, and he proceeded to park his flat bed about 30ft away BEHIND my car. Then he asked to get the car on the flatbed by making a U turn and driving it up the flatbed. I told him this was not a good idea and maybe he should come closer, maybe right up to my car from the front, and then slowly drive it up the flatbed instead of trying to drive it via a U turn and down the street. He refused and told me he’d been doing this for 20+ years. I then said okay and began recording with my phone (to record if any further damage would be done) as he proceeded to slowly drive the vehicle out of its parking space. When he saw me recording, he then stopped the car IN THE MIDDLE OF THE ROAD, BLOCKING TRAFFIC AND A DRIVEWAY, got out, and said “I’ll tell them you didn’t want me to drive the vehicle any further.” So he knows I don’t want to drive the car any distance and proceeds to drive it into the middle of the road, stops it, and leaves it there for me to take care of? Incredibly rude, inconsiderate, and unprofessional. I told him I’m recording in case any further damage would occur and he kept cutting me off, saying “you don’t want me to drive the car I won’t drive the car”. I then said I defer to his expertise and to please do what he thinks is best and he simply keeps repeating “I’ll tell them you didn’t want me to drive the vehicle any further” without actually replying to my requests. At this point I had spent around 30-45 minutes with him. I told him if he wasn’t going to help me to get the hell out of there, and my insurance company (which handled everything amazingly) sent a different tow company (Nelson’s Tow) with no hassles. They drove the flatbed right up to the front of my car, slowly drove my car up the flatbed, secured it, and drove away in ten minutes. Save the hassle, skip Atlas towing and go to Nelson’s Tow.