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Derek Bogardusvia Google

8 months ago

Eh, I tried to call because I want to support a good local business, but as soon as I did it sent me to a call center where it combined several different plumbing companies. It sounds like one of the private equity consolidations that's happening everywhere and is destroying this industry from a consumer standpoint. I'm not about that, nor will I support that. I could be completely wrong, but that's the impression I got when I called, I'm sure several people have felt that way as well. If you're not private equity I would suggest getting rid of that call service, otherwise we could've been doing business. It really seems like the call service is there just to generate leads for these other companies as well as Aurora Plumbing Company. EDIT: I also just got an unsolicited follow up text that I did not request asking if Allen's plumbing could help out on anything. I didn't call that company and it only reinforces my negative feelings about Aurora Plumbing Company and this consolidation. I'm moving it from three stars to one because of the unsolicited request from a company I didn't call. What a turn off to a customer, wow. EDIT 2: I just got an unsolicited call from Allen's now asking if they could help. I didn't call them, I called Aurora Plumbing Company, not your "call center". Originally once I figured out it was a scam I hung up without talking to anyone. Now they are unsolicitedly calling me and harassing me. I would be wary calling or emailing them because they use your personal information to generate leads for these "plumbing companies". What a great group of people to do business with.

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Alex Wolfevia Google

8 months ago

Initially offered 1,664 to replace a high efficiency toilet (mind you the problem ended up being a fill valve replacement), or a full rebuild of the components in the tank for 1,051. He said the company typicaly does not do single part fixes. Please go elsewhere, this is a company that is out to make a buck over providing good service.

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Krista Taylorvia Google

over 1 year ago

Jason with Aurora Plumbing did a fantastic job! He was on time and very professional. Very nice as well. Made me comfortable and explained the process at each step. I’ve used Aurora Plumbing for a decade or so and been happy with the work done at my home. Highly recommend Jason and Aurora Plumbing.

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Denis Pearsevia Google

almost 2 years ago

I'd like to express my appreciation for the exemplary service provided by Angel. He arrived promptly - an indication of his professional attitude and respect for the customer's time. His competence and intellect were evident as he swiftly rectified the issue we were facing, demonstrating his proficiency in his field. Beyond his technical skills, Angel displayed exceptional mannerisms. He was polite and treated our space with the utmost respect, showing courtesy at all times. His services reinforced my view of Aurora Plumbing as a trustworthy and customer-oriented company. I'm deeply grateful to Aurora Plumbing for their quick response in dispatching him. I must underscore the importance of retaining employees of Angel's caliber. His dedication and diligence contribute to the prosperity of your organization, and individuals like him are pivotal in promoting a positive image for your company. Thus, I encourage Aurora Plumbing to acknowledge and reward his hard work and professional ethos.

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Kemi Avia Google

over 3 years ago

I called APC Plumbing to hire their services based on the recommendation of my insurance company on the issue of a water heater leakage in my home and they sent out a rep (I believe it was Jerry) to come analyze and fix the issue which I paid for. The insurance coy denied my claim after my entire property was ripped apart because they claimed the APC rep that came to do the repair said the issue had been ongoing even though I made the call the 1st time I saw the issue which could not have been what he described. Unfortunately for me, the entire area had been torn apart & the platform destroyed during mitigation so I couldn’t get an expert opinion to do the review. Ive been stuck with a huge repair bill of almost $14k because of his statement. I’m a single mom of a teenager with an elderly mum in the home. We were out of water on our upper level for almost a month, and lived in an unlivable unit from June till august. This has been my worse experience with any company.