April Burke
This go around has been such a bad experience. I’m totally disgusted with how your office has handled me and my daughter case. I’ve talked to everyone in the office except for the paralegal that is supposed to be representing us. We’ve called and left several messages, still no call back. We’ve been txt messaged by someone other than the paralegal. It’s funny how the whole time we were going to the doctor and doing physical therapy that we would get a call from their customer service department weekly . But now that it’s time to settle we hear nothing. We have to continue to call and leave messages to the point that we have spoken with a supervisor. But the callbacks and updates are still not being done. And we still have to talk to everyone else in the law firm except the paralegal. I’ve used this company twice and I hope to God I don’t have to use them or another company because this law firm will be the last on my list. There’s no way Bart would’ve allowed this lack of communication, disregard for customer care and unprofessionalism.
