Dustin Lozinski
I had, what people would write as bad experience, happen to me today at Belle Tire. Let me start with the fact that I've been getting all my vehicles serviced at BT(on Secor) for years. This includes having teenagers (now adults) with their vehicles and mine. Always 4 vehicles needing regular service. I've never had a problem and always have gotten great service. The tech's have diagnosed some really odd problems over the years and resolved them at a cost that is competitive. Today, on a routine oil change, Mike led me to my car to show a small dent that was caused by the technicians. They were absolutely accountable for the mistake and beyond amenable to resolving it. Had they not taken accountability and shown me the mistake, I likely may not have noticed it right away. Then after noticing, I would've not known the cause. This is, to me, a great business and customer service model. They damaged my vehicle, however, the way they dealt with it will keep me going back to BT for great service.






