Best Buy

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Praveen Kumar Reddy Yakkantyvia Google

about 1 month ago

I purchased a phone from Best Buy and at the same time, during the same transaction, I also purchased a one-year Best Buy subscription. Before completing the purchase, I clearly asked for a warranty for the phone, and the store representatives specifically assured me that the subscription included warranty coverage for my device. Based on this assurance, I agreed to purchase the annual subscription. To be absolutely clear, the phone and the Best Buy subscription were purchased on the same day, at the same time, and during the same visit. The only reason I agreed to the subscription was for warranty coverage on my phone. When I later experienced an issue with the phone, I was informed that the warranty does not apply to my device because the phone was supposedly purchased before the subscription. This explanation is completely unacceptable and incorrect, as both purchases were made simultaneously and the subscription was sold to me specifically for this purpose. I then attempted to resolve this issue by calling Best Buy customer service 5 to 6 times. Each time, the representatives kept saying they were “checking” the issue, but I received no clear answer and no resolution. Eventually, I was told that the subscription does not include coverage and that nothing can be done. No one could clearly explain who is responsible or who can fix this issue. Every person I spoke to simply said, “We can’t do anything.” This situation is extremely frustrating. I paid for a subscription solely for warranty coverage, yet I am being denied the service I was promised. I should not lose my money due to internal confusion, miscommunication, or incorrect information provided by Best Buy employees. I am very unhappy with this experience and expect an immediate resolution—either by honoring the warranty coverage for my phone or issuing a full refund for the subscription.

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Dia Penningvia Google

about 2 months ago

This location lied to me about repairs needed on my kids gaming desktop and they repeatedly tried to sell me a new computer. They had me come in to try and upsell me, claiming there was different information they needed. After I found out that they lied to me (i took it to a local repair place- they claimed it needed a new power supply, mother board and cpu/it only needed a power supply). I tried to get my membership back. It has taken 14 days of calling, texting and trying to get a manger on the phone. That resulted in a $24 refund. I am currently trying to get the other $150. Best Buy is the absolute worst. Do yourself a favor and bu y directly from the companies, do not go through them. EVER. ***updated review. After customer service looked into my claim, they refused to refund the rest of my membership because the Geek Squad looked at my computer and told me I needed to replace items that were not broken. Since they "diagnosed" it fraudulently, they are entitled to my money. I am not the first person this has happened to. Do a search of Best Buy and Best Buy Emeryville and you will see that this type of behavior has happened to many people. DO NOT BUY FROM BEST BUY EVER. And, they will absolutely take advantage of you if you are senior.

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Sanved Tapkeervia Google

about 2 months ago

TLDR - Was sold a broken TV and was denied return multiple times before they finally took it back. I bought a 1200$ OLED TV. On opening the box I realized that the screen was cracked right in the middle, as if there was pressure applied on the middle of it. I took the TV to the store for returning it after 10 days of the purchase date. They said they couldn't take it back. I was extremely shocked by this. I explained it to them how the crack could only occur if there was pressure on the box. I showed them how there is no damage on the bezel, which meant it wasn't dropped. I also told them that a best buy associate loaded it in my car. They didn't listen at all and were pretty much a broken record player at this point where they were saying, "Sorry I can't take this". They never could give me a proper reason but they did say, "Usually when people have a broken or a faulty thing, they don't wait this long, they come in the next day and best buy only accepts when the item is returned like this within a day or 2". I found this odd as I felt they were trying to say that I broke it later and then tried to return it. I explained it to them that I have Best Buy Credit card which means I can return items within 90 days and I was well within that limit. But they reiterated the same thing about how broken items are only taken within a day or 2. I politely asked them to show me the policy where that is written. The associate then confidently pulled up a brochure and said they will show where that is given but after a few minutes they realized how that is not a policy at all and the only policy is that normal customers get 30 days while Best buy credit card purchases get 90 days. I was told to come back again before 5 PM on a workday to talk to the manager. I had to comply even though I live an hour away from this place and also have work till 5. I started a dispute on my credit card and also initiated a case at Better business bureau. 3 days later, I went back to the store and at that time they made me wait for a while and then finally they said they will take it back but they also said how this is unusual and how I should come back as soon as possible when something is broken. I found the comment very odd and unsettling as this pretty much means they are making up rules and policies as they go and they are only going to comply when I tried to take an action. I have went ahead and canceled my Best Buy credit card. The only reason why I bought from Best buy is because I liked a brick and mortar store but I will only be buying from Micro Center and Amazon now.

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Manikandanvia Google

3 months ago

The Best Buy in Emeryville, near Oakland, is a well-maintained and efficiently run store with a great range of electronics, appliances, and accessories. The staff is professional, courteous, and always ready to help with product advice or tech questions. Checkout and pickup are smooth, parking is convenient, and the store layout makes finding what you need quick and easy.

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Brian Sumidavia Google

3 months ago

Basic big box store selling home electronics. Clean and spacious premises, nice displays. Excellent television selection. Staff are helpful, knowledgeable and easy to locate. If your needs are straightforward, not technical in nature, then Best Buy will probably serve your needs.