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Rich Kleinvia Google

25 days ago

What a horrible experience I just had with the Best Buy on Maryland Parkway in Las Vegas. So, I ordered a new Hisense U8 85 in TV online. It was supposed to be delivered a few days later last Friday between 12:30-4:30 per a text I received the day before. After reading all of the amazing comments about the brightness, sound & IMAX experience in the Hisense U8 TV's, I was looking forward to seeing it all for myself. Anyway, my delivery day came as I waited for a call, text or E-mail that the truck was on the way & perhaps an exact arrival time would be given for such a large delivery. When 4:30PM rolled around, I became very anxious about the delivery. I then called Best Buy to find out where my new TV was. I was prepared to complain for not getting any kind of update for the late delivery. I was not prepared to be told that my TV order had been canceled in their system. The "customer service" man seemed to be annoyed with helping me after they had taken the full amount of about $2,000 out of my checking account three days prior. I received no apology or sympathy of any kind. In fact, I was told there was no way to tell how or why my order was canceled. I angrily told the man that what he said was nothing short of unacceptable. I also told him that I wanted my TV delivered the next morning with a refund credit for the unboxing & set up that they already charged me over $200 for as part of the purchase. I was rudely told that there was no way to deliver my TV until sometime early the next week. I was furious at that point. You see, I jumped the gun & helped my maintenance man move my existing 85 in TV to my bedroom & my 75 in TV from my bedroom to the other room in anticipation of my new Hisense in the living room. I canceled my Best Buy TV order & demanded a full refund for the whole thing. I then went online doing even more research & got so frustrated with the different features of all of the TV's there are to choose from. I decided to wait for now before asking my handyman to help me put the TV's back to their original places. I should have ordered my new TV from Amazon or Walmart in the first place. Everything I could ever want seems to only be at either one of those two great companies. I most certainly will never buy anything from Best Buy ever again! 🤬

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D Dvia Google

27 days ago

I shopped at this location hoping they might have a had to wifi adapter for my older Samsung television. Unfortunately they didn't have the "unique" Samsung branded adapter that I was shopping for. The place wasn't super busy at the time I arrived and the staff was helpful guiding me to potential alternatives I might be able to try. Although I didn't purchase the adapter I was seeking, due to unavailability of the product, I did buy a Amazon fire stick on a impulse. I've yet to use it but, they are straight forward and I should be ecstatic 😶 with the device when it's fired up. The parking was vast at my arrival, polite staff, and the store hasn't changed its layout of products and shelves since I could remember. Easy to find products, clean and friendly staff. I generally had a pleasant experience.

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Bobby Valenzuelavia Google

3 months ago

I want to take a moment to recognize a gentleman who has consistently gone above and beyond every time I visit. It’s never planned that he helps me — he just always happens to be available when I need assistance — and I’m grateful for it. His name is Charles Kelly, Sales Manager, and he is simply phenomenal. He deserves every bit of praise for the outstanding service he provides. Charles has helped me with everything from printers and laptops to big screen TVs. He is extremely knowledgeable, patient, and genuinely dedicated to making sure customers leave satisfied. His level of customer service goes well beyond expectations. Most recently, I visited the store on the Saturday after Black Friday, just browsing to see what deals were left. I spotted a Canon printer advertised for $112, but there were none on the shelf. I turned around and there was Charles. I asked if he could help me locate one, and he immediately began searching. He told me the system showed two in stock — and then he literally ran around the store until he found them. I have no idea where they were hidden, but he didn’t give up until he put one in my hands. This is exactly the kind of customer service that builds loyalty. I will continue coming to this store because of him. If you need help, I highly recommend asking for Charles — you will be taken care of the right way. He is truly dedicated to his job and to the customers he serves. It’s no surprise he’s a manager — and honestly, he deserves to be a district manager. Thank you, Charles, for all your help. You set the standard for what customer service should be.

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Manikandanvia Google

4 months ago

The Best Buy on Maryland Parkway is an excellent spot for all your tech needs. The store is clean, well-stocked, and easy to navigate, with a solid selection of electronics and accessories. Staff members are friendly, patient, and genuinely helpful, whether you’re buying or just comparing options. Checkout and pickup are quick, making the whole shopping experience smooth and hassle-free.

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René Ortizvia Google

6 months ago

Five stars for this Best Buy! I was so impressed with the customer service. The employees were knowledgeable and being able to communicate in two languages made the whole process smooth and stress-free. I got exactly what I came for and left feeling very satisfied with my visit.