Austin Veal
Drove 40 miles each direction on the advice of a best buy customer service agent online. Was told that my product needed inspect by a member of GeekSquad in person and on site. Arrived and was told they no longer do anything at the store and it is all handled by a 3rd party. Would take 2-4 weeks to send it out and get a diagnosis. At which point I would then get to learn how much it would cost to fix. Didn't matter that I knew what was wrong, they couldn't give a quote. Refused to even guess but said it would be more than $100 at least so I could go from there. Asked if they had a more practicle solution for the issue, considering a joystick on my Asus ROG Ally just needed replaced. Nope, wouldn't even entertain it. Asked if a manager might have a better solution. Was told nope, they wouldn't even call one over to discuss it. I also want to note that not only did the "agent" never even look at the ROG Ally, they didn't even open the box. No interest in diagnosing the problem. You must no longer need any qualifications to work behind that counter. No wonder Best Buy is going out of business. I'll just fix it myself at this point and be sure not to buy products from them moving forward, because honestly, they're customer service is a joke. I'll add that I used to work there 20 years ago and they are so far from where they once were, which was already pretty low, that it is hilariously pathetic. Follow Up Edit: Reached out to Best Buy on Facebook and as expected they were all but useless. I get the feeling that they follow up to these reviews only to make it seem as if they care. News Flash: They don't. I've got plenty of places I can buy at elsewhere, so at this point I'll stop giving Best Buy any business, because their business model is no longer good service, it's to get as much for the board of directors as possible while screwing their customers in the process.
