Best Buy

Do not shop or order anything from this store. I spent almost $1k for 2 WiFi receivers for my home surround sound on 12/27. The original installation date was supposed to be 12/31. I received a call the day of installation and was told both receivers haven't been shipped. We then had to reschedule 3 weeks out to 01/17. I received an confirmation email on 01/16 of installation and time frame of the install for 01/17. Guess what, not one ever showed up for installation. I had to call TWICE....the rep said someone would call me back to figure out what was going on (this was already 4 hours after install was supposed to happen). Finally we call back to cancel and get our money back. By far the worst experience I have received from Best Buy!

Clif was such a pleasure to speak to and be around ! He had a genuine and positive aura about him and I really appreciated that . I came in with flexible options and left happy with my decision. There were two young adults who checked me out that were so nice and friendly as well ; I wish I had gotten there names.

DO NOT GO TO THIS STORE. I went there and bought a PC case for my gaming PC next thing I know the legs have out and my whole tower fell on the floor. Broke a piece of my motherboard. So I went to geek squad cuz I was told I could get reimbursed. Here’s news for ya they can’t even though their product damaged 700 dollars worth of PC parts. They made me pay 200 dollars to warranty the case out as in their own words “i can’t warranty this product because your not enrolled in the membership.” Good news they say that it can be salvaged cuz it was just one piece. so I’m already upset about this and just go with it. Next day they say a cords missing I tell them they better go find it cuz everything was there when I dropped it off. They then say I can pick it up tomorrow because it’s done and working. The next day they say my computer is not working. I’ve never felt so much anger in my life it is NOT turning on what so ever. So now I have to restart and build my PC AGAIN. I am now out 4,000 dollars bc Best Buy damaged my product and forced me to pay for a warranty that came with the case. Best Buy customer support didn’t do anything but pass me around the call center. THIS NEEDS TO BE FIXED BEST BUY. Hire people who actually know what their doing not some kids who think they know. If Best Buy wants to make this right and reimburse me for their mistake that would be great otherwise Best Buy is not worth anyone’s time and they’d get a better deal anywhere else.

The younger woman that helped was really nice. She didn't actually have much info on one of the two phones that I was interested in but they didn't seem to have much in the options for that brand so makes sense. She told me all the things she was supposed to but didn't get pushy or anything when I declined. Got me in, got me out. That was nice.

I came to Best Buy in Ankeny a while back and bought a new laptop. I was helped by a friendly staff member. I forget his name, but he did a good job of assisting me in my decision. The store was clean, and well-stocked. Parking was plentiful. I also peeked at their supply of washers and driers.