B
Blue Star Towing & Recovery
Reliable roadside assistance and towing services in Oakland, ready when you need us most.
1.8(5 reviews)
$$
Business
auto-repair
About Blue Star Towing & Recovery
Blue Star Towing & Recovery provides professional towing and recovery services in Oakland, CA, specializing in roadside assistance for vehicles of all types. We aim to offer prompt, courteous service to help customers in stressful situations, with a focus on timely response and vehicle care. Our team is equipped to handle breakdowns, accidents, and theft recoveries, ensuring your car gets to safety efficiently. While we strive for excellence, we continuously work to improve our dispatch and communication to better serve the community.
Business Info
Location
700 45th Ave, Oakland, CA 94601, USA
Services Offered
Vehicle Towing
Professional towing services for cars, trucks, and SUVs to repair shops or desired locations.
Roadside Assistance
On-site help for breakdowns including jump-starts, tire changes, and lockout services.
Accident Recovery
Safe recovery and transport of vehicles involved in collisions or accidents.
Theft Recovery Towing
Assistance with towing vehicles recovered after theft to secure lots or repair facilities.
24/7 Emergency Service
Round-the-clock availability for urgent towing and recovery needs in Oakland.
Reviews
1.8(5 reviews)
Rating Distribution
5
1
4
0
3
0
2
0
1
4
J
Jake Snake
via Google
3 months ago
If progressive assigns this company to you for a tow you'd best call progressive straight away and demand a different tow company. Wasted 2.5hrs before getting a new company that showed up promptly. Blue Star why you wastin everyone's time?
R
Rene Romerovia Google
4 months ago
I had the absolute worst experience with this company—two days in a row they failed to provide the roadside assistance that Progressive dispatched them for. • Day 1 (Sep 30): My tow request was made at 6 AM. By 1 PM, I still had no response. When I called, I was told the driver was “on the way.” By 4 PM my car still wasn’t picked up. When I followed up again, their excuse was that their truck had broken down and they had to cancel. • Day 2 (Oct 1): I submitted another request at 7 AM. Again, no confirmation and no communication. Progressive confirmed Blue Star had been dispatched, but when I called the company directly, I got the same exact excuse: their truck had broken down. Two days in a row, the same story. What made this worse was the unprofessionalism. The dispatcher was rude, and when I voiced my frustration, he actually cursed at me in Farsi, not realizing I understood the language. He even lied about his name, calling himself “John,” which was clearly false. This is beyond unacceptable. I lost two full days waiting for service that never came, while being given nothing but excuses and disrespect. I’ve already filed complaints with Progressive and the Better Business Bureau. If Progressive continues to use this company as a contractor, customers should know what they’re in for. I would not recommend Blue Star Towing & Recovery to anyone.
T
Thorsday88via Google
4 months ago
3 hour wait for my tow. Pretty sure they just dropped the ball completely on the order. Nothing but a 'we are sorry' from the dispatcher. Dog water company. might as well push your car to the mechanic.
M
Masood Niazivia Google
5 months ago
TERRIBLE! I used progressive to get a tow after theft recovery and they assigned blue star. I was on a time crunch due to the lot closing and they said 1.5 hours..that’s fine but then when i told the guy that the lot will drop my car outside can you still send someone he started telling me without a claim number i would come out of pocket. I told him that i already paid progressive and came out of pocket..then he said without progressive sending over a claim number he can’t do anything. All i needed was a tow that i PAID for. He was extremely unprofessional and just a terrible person in general.
H
HAMADA BAHMEDvia Google
10 months ago
The driver was fantastic and really looked after me. I'm quite disappointed with Tesla, as it kept breaking down and eventually shut down completely. In the past, I had issues with other companies that made me wait all day without showing up on time. However, Moe arrived promptly and took great care of both me and my vehicle, ensuring I didn't have to wait around. Excellent service!
