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Elizaveta Oleksiukvia Google

10 months ago

We booked this service for a proper clean ahead of an important inspection, but it was a complete letdown. Despite paying $209 — including an extra charge for the glass back doors — they were never touched. The most frustrating part is that we had to redo the cleaning ourselves after long work shifts, staying up late into the night just to meet inspection standards. The stove was only superficially wiped; the round burners weren’t lifted to clean underneath, and the knobs were left greasy and dirty. Benchtops were left with marks and debris, and both the sink and tap were still visibly dirty. The carpets were poorly vacuumed, and the floors remained filthy overall. A dirty cloth was even left in the cupboard under the bin — an unhygienic and careless oversight. We received only a $50 refund, which doesn’t come close to covering the poor quality of the service. In fact, the apartment genuinely looked cleaner before the cleaner arrived. This experience was not only disappointing but completely unacceptable. I would absolutely not recommend this service to anyone.

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Yana Yaremchukvia Google

10 months ago

Extremely poor cleaning service. We paid $209, including extra for the glass back doors — they were never cleaned. A dirty cloth was left in the cupboard under the bin, the floors were still filthy, the stove was still dirty, and the sinks were left unclean. The place genuinely looked cleaner before the cleaner arrived. We only received a $50 refund, but the entire amount should have been refunded. Worst part — this was supposed to be a proper clean before an important inspection, and she completely failed us. Me and the other tenants had to finish the cleaning ourselves after our work shifts, staying up a big part of the night. Absolutely unacceptable and would not recommend. Cleaner’s name is Chloe.

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Leah Muhanguzivia Google

11 months ago

[Edited after second clean] I do not recommend Calibre Cleaning! When we first requested for their services, they sent us a great team (Benjamin and Patricia) who were incredible! However, on the second request, they sent us absolute jokers (Luis B and Laura) despite us requesting for Benjamin’s team. Luis and team left our floors, work tops, bins and bathrooms unattended. We had earlier thought we’d have them clean for us every 2 months but had to cancel. Calibre is not worth your money.

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Stephanie Brookevia Google

about 1 year ago

If I could rate a 0 star review I would. Never go through this business if you want a proper, thorough clean and promised job. Their website is deceiving. Promised quotes then when they show up for the job they say it’s not included. They rob/steal you of your money. Our end of lease clean was a disgrace and nothing short of appalling. If we hadn’t done the cleaning which either wasn’t touched or had barely been gone over we wouldn’t have got our bond. Close to $1000 they took from us promising an end of lease clean along with their ‘guaranteed bond back clean’. What a joke. They’re so called professional cleaners…. A young adolescent/older kid could honestly do a better job. Which is so sad. Again, if you want your cleaning done right… don’t go through this business. They will steal your money and leave you to do the cleaning which they promised. Absolutely terrible. You also won’t get any refund. This is where they rob you. You can even offer cash in hand to the cleaners whom come in on the day and they’ll take it yet still not do a good enough job hahahahahahah it’s a joke and absolutely ridiculous. Shouldn’t be running a business that’s robbing people of their hard earned money. Oh also, they offer a discount on cleaning if you give them a 5-star rating… go figure.

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Tanyavia Google

about 1 year ago

Excellent service, staff and friendly and efficent with great communication. It a joy to welcome them into our home each week and when they leave it is sparkling. Great listening skills for those individual requests and also easily adapt to tricky situations like when 5 people turn up that you didn't expect at the same time as the cleaner!