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Kimberley Gillvia Google

3 months ago

Bought earrings for my sister for Christmas. Wanted something special. Ordered online and they came in a display box too small for the actual earrings. Making the first impression look terrible. I emailed Chisholm hunter thinking that they would be easily be able to accommodate changing the display box to something bigger. Despite sending pictures of how bad the earrings fitted in the box they refused to offer a better sized box for the gift. The earrings are drop style sent in a stud box. They look like I've bought the earrings from somewhere else and just shoved them in one of there tiny boxes. Extremely bad customer service. AVOID. When a company doesn't do the bare minimum it is really upsetting. I now have to find an appropriate box online and spend more money. Hideous experience terrible company.

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Hannah Skiltonvia Google

6 months ago

We had the most amazing experience with Megan. She was incredibly patient (I am the most indecisive person ever) and we couldn’t be more grateful. I didn’t feel rushed or pressured at all. She is so lovely and friendly and we couldn’t have had better service. Thank you for making the experience of picking our wedding band so seamless!!

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Greg Brownvia Google

9 months ago

AVOID REPAIR SERVICE AT ALL COSTS Trusting Chisholm Hunter with a simple repair job on a sentimental piece of jewellery has made things worse. On 4 March 2025, I paid Chisholm Hunter to repair my partner's necklace by fixing a new bolt clasp and catch and then re-plating it. I was shocked after collecting the necklace on 30 March 2025 to discover the necklace had only been re-plated so a new clasp and catch cannot now be affixed because they cannot be welded onto rhodium. The store sales assistant agreed that the necklace still look "unsightly" and informed me that the repair-shop notes in their system show the jeweller "decided" the new clasp and catch were unnecessary so only re-plated instead. After multiple attempts to resolve this, I was eventually offered a partial refund. However, an independent jeweller has advised the plating needs to be removed before a new clasp/catch can be added which will be even more costly OR may even be impossible, so the partial refund is clearly unacceptable. I now face more expensive work than I did before entering this contract with Chisholm Hunter. Chisholm Hunter never called me back to process even the partial refund as advised. This followed the same the pattern of multiple promised calls back that were never attempted. I wrote to the email address Chisholm Hunter's customer service department gave me, detailing the chronology of events and why I was unhappy with this breach of contract. I asked for at least a 50% refund plus completion of the contracted repair work, or for a full refund plus a reasonable sum in compensation so that I can either have the repair done elsewhere or replace the necklace if necessary. After over 2 months I still have no reply! I have raised a dispute via my credit card, but this will apparently only result at best in a refund. It does not settle the damages for the obvious loss that I will suffer by paying to have the (now more expensive) remedial work done elsewhere OR to replace this (irreplaceable) necklace. I find myself in a much worse position than I would be had I never set foot in Chisholm Hunter's store at 32 Buchanan Street, Glasgow and my partner is understandably devastated. This has taken a surprising amount of time I could not afford to give and caused me stress I could really do without. Avoid at all costs.

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Gillian Andersonvia Google

10 months ago

My partner and I had a lovely experience at this shop in Argyle arcade town(the very first one you come to on the left hand side) at the entrance. Molly served us and was lovely, she listened to what we were looking for and took her time trying to find the right picks that best suit us. She was patient, made sure we had drinks and felt relaxed. Other staff members were equally as kind, they came over for a wee chat as this was an exciting time trying to pick our wedding bands. Not only did we find the best ring matches for us but also got a significant amount of via discount. Great customer service! With amazing after care. Molly ensured we knew all Chisholm Hunter services the offer like yearly ring cleaning as my partner also got my engagement ring from here prior. Molly kindly checked over this and ensured it was in good condition and gave a clean prior to trying on rings to enhance the vision with picking the correct band for me. I’d recommend this store to anyone and will look forward to visiting again!

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Colette Wvia Google

over 1 year ago

Had the most special birthday experience choosing a tennis bracelet with Mercy in the Glasgow branch. She took my request with budget in mind and found me exactly what I wanted but even better. Would highly recommend, I am delighted with my new bracelet. The glass of champagne and chocolates were also enjoyed whilst we shopped :-)