CJS Heating and Air

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Shelly Seniukvia Google

about 1 month ago

This was Anthony’s second visit to our home within just a few days. He was nice, but not experienced enough for this ongoing problem we have been having with our furnace since very shortly after purchased & installed by Fire & Ice. We were promised their most experienced supervisor would be out & that did not happen which was very disappointing. We have the same problem nearly every year. The system gets progressively louder, runs constantly & eventually has severely reduced airflow coming out of the vents. He did zero maintenance & only taped down the backing on the inside of front panel on the furnace which did nothing to remedy the problem. It is progressing like clockwork as it has done every time. When this was scheduled I explained this was a recurring problem that needed special attention. I am extremely disappointed with the service also concerned as to why Fire & Ice didn’t send one of their employees out. I’m also very concerned with the upcoming cold temps we may eventually have no heat. We pay for a maintenance agreement with them. This system is only 6 years old & we should not have had this problem going on all these years. I am hoping they will reach out and provide a permanent remedy.

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karen patrickvia Google

about 1 month ago

Fire and Ice is the bomb!! We were having trouble keeping our furnace running on Christmas Eve and they came out, fixed it, AND were able to knock out the seasonal maintenance that I had been remiss in scheduling. Our technician Mike was amazing and explained things so clearly. They are going through big changes now as a company so there are a few hiccoughs, but stick with them because they are awesome and do a great job!!

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George Markvia Google

2 months ago

I used CJS for a full HVAC replacement at the end of July 2024, and the experience has been nothing short of a nightmare. The initial installation was a mess. They left trash all over the area, broke the cement pad the furnace sits on, incorrectly sized the ductwork and tried to compensate by covering a 2-inch gap with aluminum tape, and even cut into the side of my brand new unit just to avoid rerouting the gas line properly. No supervisor ever inspected or signed off on the installation. About 2.5 months later, I had a major leak when I turned the heat on. A technician came out and replaced a part, explaining that the installers never put a required plug in place. While he was there, he said the original install was unacceptable and that he would have it addressed. The very next day, after returning home from overnight work, I found my house had dropped from 70 degrees to 62 degrees because the heat had stopped working again. I called at 6:48 a.m. and left a message. I called again at 8:08 a.m. requesting a callback. By 9:27 a.m., still nothing. Even by 10 a.m., no one had gotten back to me.

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Lucy Gugvia Google

2 months ago

We have had so many issues with our fixer upper home when we first moved in — but as soon as we started working with CJS, all of our issues were fixed!!! They have treated us with kindness, communicated effectively, and delivered every single time. Junior was extremely helpful in his communication and made me feel so valued as a customer. 10/10 recommend!!!

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Robert Gilreathvia Google

3 months ago

Anthony did an amazing job helping diagnose my issue and find solutions that worked for me. When I eventually needed to replace my unit he was very helpful finding a good deal for a replacement unit that was very hard to find and working with my busy schedule. Eric and his partner were quick, efficient, and great communicators throughout the replacement.