Clean Freak Car Wash

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Monetvia Google

about 2 months ago

CAR DAMAGE!! I brought my brand new vehicle through this car wash an specifically asked 2x for the brushes to be turned off. The brushes were not turned off and it resulted in my vehicle being scratched. I had never brought my vehicle into an automatic car wash until that day. As soon as I exited the car wash, I observed swirl scratches over the entirety of my vehicle. When I returned to have the issue resolved, I had to speak to Brandon. Simply put, this individual lacks professionalism. As you can clearly see in other reviews and photographs of him that have been posted. This “manager” argued with me for 20 minutes about how their equipment did not damage my vehicle, and that I did it myself or the dealer did it. Brandon then proceeded to say that it was scratched because I got the “basic” wash. Do yourself a favor and don’t give clean freak your business. I was told to fill out an incident report and I would get a callback from a “district manager” in 48 hours. 1 week later and still no contact. I should not have to search for ways to get someone to follow up with me. Circle K/Clean Freak Car Washes are absurd. Report to the Better Business Bureau as soon as you all can.

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Cliff Mvia Google

2 months ago

Taking care of a billing issue is impossible. My recurring charge didn’t go through because of an address change issue. I logged into my account to fix and pay. Whatever happened I was only charged $10 which I knew was wrong. I didn’t have a choice to pay another amount. Instead of reactivating my acct, a sub acct was made. No problem these things happen. The problem is the enormous effort I put in to simply get a $10 refund. This is what I did to try to get this resolved; 1. Called and left two voice mails a week apart. No response. 2. I attempyt to contact them thru their website but whichever response you choose (none were my issue) just gives a list of responses and does not let you send a message. 3. I emailed the address shown on their FB page twice. No response. 4. I put a critical comment on their FB. Someone respoinded promising to get my issue resolved. Nothing happened. 5. I visited the location thinking their system is designed to have these things handled at location. Nope, the guy said he will give his manager my #’s and tell him I want refund. Nothing happened, Finally I disputed the charge with credit card and will not renew. What a waste of my time. EDIT: Their response shows they are oblivious to the facts stated AND they offered no actual help. They told me to use the email address provided. Only problem is that is the same email address I've used twice (plus the calls and in persons). Yet they tell me to send a 3rd email, lol.

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Septimia LaBarvia Google

4 months ago

I had the worst experience I have ever had at a car wash at this location. Not only did I receive some damage to my new vehicle as it was going through the wash cycle but when I try to speak calmly to the so-called general manager Brandon, he used nothing but foul language when he spoke my daughter and me. Then, when I asked him to give me information on the person who is higher above him, he refused to give it to me and told me he's the general manager and that all complaints go through him. To top it off the so-called incident report I was told to fill out,🤔 not one person has contacted me. 😡 And to make it even worse when you Google who to get a hold of in the corporate office is send you to all the different locations here in Arizona and when you call them the voicemails are all full. Worse off if I do get a response to this review. It's sad to say that I had to do it this way. To get a response to possibly fix the situation.

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Raphael Moorevia Google

5 months ago

This clean freak is not adequate. I've tried numerous times believing maybe the last time was an stand out. And I was wrong. My car never gets cleaned. When I get out of there, and look at my car, and I see complete dry spots and dry dirt spots all over my car still. Believe I'm done trying, going to find a new car wash place to go. Best luck to anyone else that will join or are there still.

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Gucci Benzvia Google

over 1 year ago

This place just recently Renovated the entire tunnel! A+++++ Brand New Equipment!!! Very good wash now! Everything is working and Brand new!!!!!! Brand New vacuum system!!!!The vacuums actually work now.. really really good!!!! And the Wash is great! They did a ton of upgrades!