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The WolfPackvia Google

3 months ago

We used this company for moving from Lewisville to Kernersville and they were so helpful, kind, and gracious! Kamari M. And Tyrell W. were the best movers were could ask for! Friendly, Strong, and Dependable! My wife and I recommend this company, and those individuals to anyone who needs help!

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Robert Hendersonvia Google

7 months ago

Customer Beware! We used Hunks for moving out of our home in June. The young men who came to help us were very nice, hardworking, professional. HOWEVER, they were clearly not experienced or qualified movers. Scratched several furniture pieces. Dropped a dresser on our sidewalk. Used basically no padding to protect our furniture when moving into storage units, and as such, we have sustained damage to many of our items. Further, when we have attempted to contact management to discuss this issue (on multiple occasions) we have had little to no response. Very disappointing. I suspect they are good at junk services etc. But do not consider them professional movers for items of value to your home. They are not trained for that.

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Cailyn Reynaudvia Google

7 months ago

The first time I used College Hunks I was thoroughly impressed. When I had to move again, I 100% knew I would use them. Let me preference this review by saying the first time I moved with them, I moved from my hometown over three hours away. Nothing was broken. However, my recent move with them was twenty minutes between apartments and the move was less than satisfactory. The crew threw my stuff around without regard for the price of the furniture. When I began unpacking I notice several broken items. Just to name a few items that were damaged a set of mixing bowls, a vase, and a casserole dish shattered. During the move they put a trash can on my white couch which I personally think is unhygienic and their truck must have been filthy as that once white couch is no longer white. I also provided them with a couch cover that the crew ultimately ripped holes in, so it was no longer usable. (A waste of my money). I had a gun safe moved and they must have dropped it at some point in time as it has a big unexplainable dent in it. They also helped themselves to my personal belonging like using my packing tape and kitchen silverware without asking. On the phone I was also told that they do not move televisions as it is an insurance issue but when the movers arrived on sight they asked me where my TVs I wanted moved were. I told them I hired an additional company to move them as I was advised they wouldn’t. The worker laughed and said “they lied to you.” Also beware of the quotes they give you. I was originally quoted $200 for my move and ended up paying nearly $700 to move a one bedroom apartment, that I packed myself when it was all said and done. It is safe to say on my next move I will not be using their services again. Update (7/25/25): The day of the move 7/15/25, I submitted a claim for the broken and damaged items from my move. On 7/23/25 I received a call from the office to follow up on the matter at 1:30 in the afternoon, as I was working I tried to call back at 3. A man answered the phone and told me another specialist in the office (Grace) had been assigned my ticket and he was going to transfer me to her. I was hung up on and tried to call back five times before five pm (close of business) that day. No one picked up the phone and the voicemail box said it was full and not accepting messages. On 7/24/25 I called six times throughout the day, no answer, voicemail full. On 7/25/25 I decided to call again using my number; same story… no answer, voicemail full. I got the feeling they were purposely not answering my call. After trying *67 not even a minute after calling on my original number, what would you know…. someone answers the phone. It’s quite clear that they are trying to avoid resolving this issue. Update 7/30/25 - after contacting college hunks customer service I was given Tyler’s number (the manager of the branch) he messaged me that afternoon to apologize about my experience and informed me the owners would be getting in contact with me either Thursday or Friday. It is now close of business August 1st, I have tried to call message Tyler again, with no success. Update 8/11/24 - The following week, (August 4rth) I got a call from the Greensboro Hunks location to inquire about this review. They provided me with the owners direct cellphone number. I will say the owner is a very nice man and was apologetic for everything that had happened. We were able to come to a resolution. However, it doesn’t bring back the broken or damaged items that I lost nor excuse the lack in professionalism at his branch. I would like to reiterate I have used a different college hunks location before and the service was impeccable. In summary, buyer beware.

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The Carbetarianvia Google

over 1 year ago

The packing service was awful. They arrived with zero packing material. Thankfully I had enough on hand. Most of my boxes were half empty, wrapped poorly and barely taped shut. One of the packers had to literally teach one of the employees how to tape a box right in front of me…. I should’ve known then just how poor the service would be. I reached out to customer service and have been waiting to hear back from this local store. I’ve received zero communication. I would not recommend this store to anyone!!!! I had to repack my stuff once the packers were gone and I was loading my car. I would like a refund and no one is calling me back. Update: got pushed to call customer service. AGAIN. and nothing is being done to help resolve the issue and give me back my money. I literally had to repack everything because as you can see, the boxes are half empty. Please give me my money back.

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Jenny McKeevia Google

over 3 years ago

If you value any of your possessions, do not use College Hunks! The only thing going for this company is that they were the more affordable option. I would give them less than one star, if that were an option. We hired College Hunks to load our possessions onto a trailer to move from North Carolina to Maine and have been appalled at the service provided. When I talked to Tyler to initially get a quote from College Hunks, I was assured that their movers were trained and professional. In a later phone call, when I scheduled College Hunks, Tyler recommended I buy moving blankets and ratchet straps before the move, and that the movers would dissemble furniture, pad it, and use the straps to secure items in our trailer. Unfortunately, that was not at all what happened and I regret not supervising them the day of the move. Our 12-pack of moving blankets—that the movers themselves said they would use—were not used, except by us to pad a particularly fragile piece of furniture. Many of our high-quality pieces of furniture were loaded upside down or on their side with finished wood faces in direct and unprotected contact with the rough floor of the trailer, resulting in numerous deep and irreparable scratches and gouges. A chair was loaded with its legs on the armrest of a leather sofa, causing the leather to be punctured. A coffee table was wedged and torqued in such a way to cause its legs to break off! These are only a few examples—most of our furniture is destroyed or damaged to the point that somewhere like Habitat Restore wouldn’t even accept it. The boxes were also loaded very poorly, with lighter boxes--clearly labeled “pillows” or “bedding”--and plastic bins nearly universally underneath stacks of heavier boxes. This caused the stacks of boxes to collapse and topple, crushing many of our items. Our box of dishes was completely obliterated. I am deeply disappointed in the lack of training and professionalism that these movers showed—not at all what was promised. I am also very disappointed in how the owner of the local franchise handled our claim: After 6 phone calls and 2 voicemails with the local franchise as well as 2 phone calls with the national chain over a 48-hour period, we finally reached the local office. It took them 8 days to get back to us and when they did return our phone call, they said our story was completely different from what the movers said they did, and he trusted the movers so they “wouldn’t be settling.” We were shocked, given that we had submitted photos of what the truck looked like, which was completely different from what the movers apparently reported to the owner. I understand that some items will be damaged or even broken in transit, but I never expected anything approaching the level of destruction caused by College Hunks. We have conservatively estimated > $8,000 in damages—and we’re still nowhere close to being done unpacking! Even the movers we hired in Maine (who were fabulous) to unload the trailer were aghast at the shoddy work done by College Hunks and said they had never such a terrible move and that “this gives all movers a bad name.” College Hunks claims to be a professional moving company, but in our experience, they are negligent, lack accountability, and provide horrendous customer service. Do not use this company to move!