Lily Campbell
**READ IF YOUR PET IS JAUNDICED/YELLOW** I had a very quick experience with them and I felt the staff was very kind and supportive. The building was nice. However, I’m taking the time to write this PSA that if your animal is jaundiced, it’s a medical emergency and they should begin treatment ASAP. This was the first facility I called in a panic later at night and they were super helpful on the phone and prompted me to come in and get his vitals and some eyes on him for free essentially, by a tech. I was under the impression if a provider were to “set eyes” on him it would result in a fee. Because my animal was vitally stable (save for a temp of over 103, which I was told there was the high end of normal for cats but by other providers, not and actually a fever), I asked the tech if it was their animal, would they want that animal to stay? In their opinion, they said they’d be fine with keeping the original early morning appointment I had made previously with Banfield, and that I could take him home. When I got to Banfield in the morning, that vet, along with the opinion from a quick convo with a family member’s vet friend, said it was a situation where my animal was very sick and treatment was necessary as soon as possible, by the presence of the jaundice alone. I know I should’ve listened to my gut and I don’t fault any staff member for using theirs or their experience to offer that initial advice. But I think it’s important to share these experiences especially if you’re unfamiliar and afraid for your animal, who cannot tell you the pain or shape they are in. My baby is in the ICU now at AERC in Oakdale and I was told by two vets prognosis is 50-50. Liver stuff is no joke, so take your yellowing pets to the hospital ASAP for fluids and diagnostics, do not delay treatment!! I wasn’t sure if this was a facility that would eventually be able to handle the needs that my animal has now in his condition, so I’m ultimately recommending AERC or the U for this specific situation.






