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Ronen Kitevia Google

23 days ago

I came in on 1/17 with a bootup problem on my gaming computer. I was also looking to make some upgrades to some parts depending on the problems with it. I was told I should hear from the tech in 3-5 days. I called on the 1/22 to get a checkup and see if it was looked at. I was told it was and I was transferred to the techs who didn't answer. I attempted to leave a message but the call ended. I decided to call back the next day. I was told that the computer was opened the day prior and I should hear back "very soon". I got a call the 26th 9 days after I dropped the computer off and I was told that my CPU, motherboard, and CPU cooler needed to be replaced and I was quoted the prices to fix. I asked if I agreed to the fixes when can I expect the computer and I was told that if I agreed by noon the next day I could have it same day. At 11:30 the next day I had called and confirmed the fixes for my computer and was expecting to pick the computer some time that day. However at around 2:00 p.m. I got a call and was told that they made a quote for a whole new computer using some of my spare parts for 2.5x the price. I checked the specs ultimately not agreeing with the parts used and called back just asking for my fixes to be done. Before I could ask if I could still expect it that same day I was told that they could make a budget friendly quote. I said no thanks just the fixes and thats when i was told that the quote they gave me days prior was wrong and that they needed to special order the motherboard so I should expect an extra $300 on top of the quote given. By this time I was extremely uncomfortable with leaving my computer here so I immediately picked it up that day and will be looking elsewhere.

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Megan Sheehan-Deanvia Google

about 1 month ago

Today was my first time at Computer Heaven. I was having issues with my laptop and my son suggested taking it there. Tyrone Scott helped me out and he was awesome! Friendly, patient, and effective. I hope I won’t have computer issues again, but if so, I will definitely return to Computer Heaven. 5 star experience!

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Jude Clarkevia Google

3 months ago

My experience with the team was ok, everyone was kind and there was no issue with any employees. UPDATE AT END! The bad review comes from the price. I was charged a $80.00 diagnostic fee. The next day I was called saying that they would need more time to diagnose which was another 45 dollars. The day after they called saying that they found the issue and it was a 60 dollar part that they could fix today with another hour of labor. My total ended up being $254 plus the $80 diagnostic fee equaling out to $330. The part they replaced took 8 screws to pull off and 4 to put the new piece on. The hourly rate on the repair was $125. It’s nice they got it fixed fast but $330 dollars to replace a $60 part is absurd. UPDATE: Computer heaven’s manager called me the next day and worked through the issue with me. This was a great response and the computer is working great!

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Alfred B.via Google

4 months ago

My experience at Computer Heaven was pleasant and resourceful. The sales technician who assisted me, Stephen, was professional, knowledgeable, and cordial. I was in the market for a new desktop p/c and Stephen was instrumental in helping me choose the machine that, I believe, will fit my needs. I have patronized Computer Heaven for over fourteen years now and have been pleased with the business they provide, both in sales and service. I recommend highly! Alfred B.

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Katherine Surekvia Google

4 months ago

A bit disappointed and frustrated. I brought my laptop in to get the battery replaced because it was swollen like a balloon. My laptop is old, but still works fine otherwise and they had replaced it before. When I brought it in, they said they would need to charge a diagnostic fee. Although I felt that was a bit silly seeing as the battery was clearly swollen to the point of even expanding my computer, I also understood that they would probably need to check my computer out for any issues that may have caused it, or in turn if it caused any more damage. Fortunately, they had the battery required in hand, and were able to fix it pretty quickly. Paid for the battery and the work, and picked it up when they said it was all good to go. However, upon using my laptop, it still isn’t charging properly. I called to see if they could check it out again, and they said could but would have to charge another diagnostic fee. I will admit, it’s been a couple of weeks since the initial repair (I don’t use my laptop very often these days), but I still can’t help but feel frustrated since I already paid so much money to have it repaired and they returned it to me still not working properly. The staff are nice enough and I haven’t had problems in the past, but unfortunately I don’t feel confident bringing my laptop back in, and will look elsewhere to get my laptop fixed. Edit: After leaving this review, management reached out to me and let me know that my battery had a warranty and they wouldn't charge me to fix it. I brought it back and sure enough, the issue was the battery itself that was faulty. They replaced it and I am editing this review on my working laptop! Staff was very friendly and my laptop was fixed quickly, my only complaint is that this probably would have gone unnoticed if I hadn't left a review. Management told me the employee I first talked to had been spoken to about the issue, and I'm satisfied with how they've handled the situation when it was brought to light, so I feel four stars is a good compromise.