Crossroads Trading

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Rachel Brownvia Google

about 2 months ago

I’ve been selling to and shopping at Crossroads for over 20 years, so I’m very familiar with how the process and the vibe usually work. That’s why this visit stood out so strongly. I arrived at 11:48am and was #4 in line. When I received the text to come to the counter, the buyer seemed unaware that the system sends a pre-text notification, and the interaction made me feel like I was interrupting rather than correctly responding to their process. I was in the store for about 57 minutes total, and the experience became progressively more unpleasant. The music was really loud, and kind of inescapable if you want to listen to your name being called or your phone beeping, or assess the offer clearly. The overall atmosphere felt overstimulating and very blah at once. The buying policy appears to have changed significantly. They took roughly 25–30% of my items for $50, which is much lower than what I’ve experienced historically. By the end, I just wanted to leave and didn’t feel I had the clarity or space to thoughtfully evaluate the offer. The store itself also feels very different. The aesthetic is now more upscale and less eclectic, and pricing reflects that shift — most items I noticed were $20 and above, making it harder to find interesting or accessible deals as a shopper. I was also surprised by the lukewarm, disengaged attitude from the buyer, which hasn’t been my experience here in the past. By the time she put her hands on my clothing to sell, I was only wanting to get out of there. As someone who has supported this store for decades, I left genuinely wondering who this location is meant to serve now — sellers, customers, or neither. I hope the company takes long-term customer feedback like this seriously, because the current experience feels like a real departure from what made Crossroads work.

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mandy slatervia Google

2 months ago

Dirty overpriced pieces when they specifically say they will not buy it from you unless laundered. The wait is always ridiculous. Unless you download an app definitely show up early unless you wanna be there for about four hours. There’s a significant price difference in thier, payout structure structure it’s on their website and posted in store. employee. tell me now how an Andrew Marc Bomb with optional vest, which is made from rabbit fur 🥹😭😠 he told me it was from target and that it was worth $65. I researched it afterwards selling for $185 in Poshmark so make sure you are selling on other platforms do you like Depop and eBay what not is OK but I think they’re still finding their footing crossroads is good doing a quick closet clean out,….. but yesterday they even take anthropology sequence skirts. Don’t sell stuff that eBay will pay twice for I got prob. 10? % of whst I paid .. I was prepared, but somehow I ended up walking out of there with 100& +. 5 kivlass jeans. Or I could have kept $265 on. “ file” Most staff is genuinely sincerely nice and authentic. It must not be easy running to the store like that. Had a busy location and does get crowded. I recommend going early. Hope any of this help.

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Katvia Google

3 months ago

Selection is great, but I’d recommend not stopping by in the morning. An associate was putting away clothing (which I’ve never seen in the afternoons), and it always seemed to be right near the area where I was browsing. Maybe I was in the store too long (15 min), or it was just a repeated coincidence.

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Alice Jungvia Google

5 months ago

Dropped off two bags of clothes — many items brand new with tags, including Free People and Topshop, which are literally listed on their flyer as accepted brands. After waiting nearly an hour, I was called up… only to be left standing while the employee helped someone else. If your coworker needed help maybe don't call me up waiting for 10 minutes looking around awkwardly. Then I was passed to another staff member who quickly dismissed everything as “fast fashion” and said they don’t take those brands because they “can’t keep up with the pricing.” (huh???) That’s whats so confusing, since those exact brands were on the exact flyer she showed me. Instead of giving a clear reason (off-season clothes, condition, etc.), the tone felt judgmental like I was being accused of trying to pass off fake brand name items. For the record: everything was authentic and with tags. These were dresses that were in my closest that I never got a chance to wear and don't fit me anymore. Honestly, the whole interaction felt condescending and just weird. If this specific location wants to position itself as selective or elitist, that’s fine but it shouldn’t come at the expense of basic courtesy or clear communication. Won’t be coming back.

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ashleigh whelanvia Google

5 months ago

We were visiting San Francisco for a concert this past weekend. With a couple of hours of free time before the show, we were excited to check out Crossroads and possibly do some shopping. Upon arrival, it was quite obvious that staff did not care who, if anyone, was in the store. No one even looked in our direction or the direction of anyone else entering the store. Perhaps this is not just a Crossroads thing and basic manners end at the Canadian Border? The lack of customer service in the store was unsurprising and upon attempting to pay for items, we were met by a gentleman at the counter who stared at us as if our sheer existence was insulting to him. He rudely told us this was not the counter to pay. God forbid two new (and final) customers were not aware that your long counter with a till on it was in fact not where one would pay. The individual that processed payment was friendly and could have salvaged the poor customer service in this store had it not been for the gentleman at the first counter. It would be well worth your time to invest in customer service training, especially for the men who are upset that customers want to give your store their money. The non-existent greetings and unfriendly atmosphere in your store will only turn more customers away.