R

Robert Scheafnockervia Google

3 months ago

Crown Collision repaired both driver side doors due to someone hitting my car in a parking lot. Jenn was wonderful! Answered all my questions accurately and promptly. She is very pleasant to talk to and listens to what I had to say and ask. Our Telluride turn out fantastic. We now know where to go if we ever have to use your services.

C

Callie Simmonsvia Google

4 months ago

Vinny Barbosa was very courteous and professional, he did an exceptional job on the repair of my vehicle. Vinny walked me through each process and kept me updated on repairs. I would recommend anyone coming to collision center to ask for Vinny. Thank you for your dedicated work on getting the job done.

J

Jeff Doanvia Google

4 months ago

Exceptional Service from Jenn Smith at Crown Collision Center! I had an absolutely outstanding experience working with Jenn Smith at Crown Collision Center. From start to finish, Jenn went above and beyond to make the entire repair process smooth, efficient, and completely stress free. Her professionalism, communication, and genuine care for her customers truly stand out. Jenn kept me updated every step of the way and handled everything with precision and attention to detail. What impressed me most was her commitment to helping our company save money, she managed to repair the vehicle without needing to replace our custom vinyl graphics, saving us significant additional costs. That kind of care and problem-solving is rare and so appreciated! The finished work was flawless, and the customer service was second to none. I highly recommend Jenn Smith and the entire Crown Collision Center team to anyone looking for top-quality repairs and exceptional customer care.

A

andrew arnervia Google

4 months ago

I should have walked away before they started in my car. This nightmare began when I was at the scene of the accident, I called in and the receptionist said to either drive or tow my car in. I arrived and she then told me they won’t take my car without a claim number which the insurance company advised it takes 24 hours to produce. I had to beg a manager to let me keep the car there and sent them the claim number the next day. At that point they assigned a service advisor who wasn’t proactive at all advising me the status on my car. After a few weeks she became non responsive for a week and once I involved a manager again I was told she wasn’t with the company any longer. The new advisor assigned to the car send me totally different numbers of the damages which was off from the previous numbers by over $6,000. Finally I called in to check on status and they said great news the car is done after this 8 week nightmare. They said to come at 3:30, I go there at 4:00 and was told the car was just finishing being detailed. We waited about 20 minutes and was then told they were wrong the detail process hasn’t started and it’s being calibrated and he was wrong the car isn’t ready. Another waste of time, and all they say is so sorry. I have never dealt with such an unorganized shop in my life.

T

Tammeria Carranovia Google

6 months ago

Run don't walk away from this auto body shop. If i could have given it a zero star I would have. Shame on greedy Kevin Hawkins the owner for the bait and switch. I was quoted $1500.00 for two dents I had in my car by my door. I dropped it off on Monday and was told it would be ready on Friday. They called me on Thursday to tell me that they estimated the cost wrong and that now it would cost almost eight thousand dollar FOR TWO DENTS. They advised that now I would need a two new doors, a bumper, a fender etc.... WHAT!!! I told them that I wanted my car back and had to wait until the end of the day to get it. To say I was upset would be an understatement. By the way while i was there an older woman around 80 came in to get her car and stated that she had been waiting 2 months to get it back and they informed her that she needed more work then they originally estimated. Oh and by the way they charge you $90.00 dollars a day for storage. Ridiculous. I went to another body shop and got my car repaired for $1500.00. I want to protect future clients from going thru the experience I had. If you need your car fixed please go anywhere but here.