Rob Hamilton
I went in a month ago to get a quote for a tire for my Volkswagen Jetta that had a good reputation and a mileage warranty that was at least 50,000 miles. I found the tire I wanted but had to wait a month due to cost. The tire was a Michelin with 55,000 mile warranty. Cost was $540. I went back in exactly when I said I would and now they treat me like I am crazy saying we don't sell those. I gave them the printed out paper with all the information on it I was given and they up their attitude saying "We dont give out printed prices to customers". So now I am being called a liar. He is holding a paper they gave me with the part number and name along with its cost and tire size and model number. The paper has a heading at the top with Discount Tire at the top followed by the address and phone number. I dont appreciate being called a liar when I know 100% I am telling the truth. I do not recall when that store opened but I think it was the 1990's. I have been their customer at least since 1996. Now I am being called a liar by someone who was not even alive when I became their customer. Sure dont like that. Now I have to pick another tire and suddenly all tires in my previous price point are brands I have never heard of. I had no choice but to pick a tire made by a company called Fury. Who?? Tire has 55,000 mile warranty so fine. They tell me it will be 45 minutes to have a seat and we will call you. 45 minutes go by and my car has not even been moved from where I parked it. So I ask how much longer and I am told 15 minutes. So I ask how that is possible because my car still sits where I parked it? Another 30 minutes goes by, my car still not moved but and this is what really burned me mad they have now taken back 8 vehicles that arrived up to an hour after me so why am I being brushed off. I knew he would deny it so I kept the names of all 8 people called before me along with the model car they drove. I showed it to them and they looked stunned and caught in a lie. I was told I am priority and they are sorry. 2 more people were called who arrived 1 hour 25 minutes after I arrived. I go to complain and they finally moved my car into a bay. But it sat there for another hour untouched. I spent a total of 2 hours and 54 minutes at this place. I can say this never happened before with my cars in the past but this 1 day makes me never want to return. I must have bought at least 15 sets of tires from them over the years and I feel like I was lied to about the tire to sell me junk at the price I was quoted a quality tire at previously. Not going back after this. Also, my car is not a high end automobile but I take care of the car as if it were a Mercedes Benz. There is not a single scratch or blemish anywhere on my car, inside or out. When my car was done I immediately noticed my rim, all 4 of them were scratched, dented and look like they have been scraped alongside a tall curb and left with severe damage as if they were treated to a session of abusive grinding with an electric grinder. I so very much dislike leaving a negative review for a company that was flawless for over 20 years and in 1 visit messed up all positive reviews I have been proud have had since 1996. My rims are atrocious and I know I was sold down to a lesser set of tire at the same price I was quoted a quality set just 4 weeks earlier. Stay away folks. All the pride and decency has been drained from discount tire. I did a thorough review of the tires I bought and as I suspected, my new tires are garbage I overpaid for. A sad shame.
