EQ3 Vancouver

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Joshua McLeod

via Google

If you are thinking of buying a couch here -just don’t. Took more than 6 months to deliver a couch that was poorly made, arrived with torn fabric and oil stains.

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C G

via Google

FINAL UPDATE: We canceled our entire $4k+ order after discussions to try to find a resolution. It's clear their team is not interested in their customers after you fork up the money. It's a shame because I was planning to purchase additional couch sections in future, but I will be letting everyone around me know to avoid EQ3 and to spend your money with businesses who actually care. UPDATE: Our order is now backordered until June 2026 at the earliest to START manufacturing. Add on another 10 to 14 weeks and this may not arrive until nearly an entire year after it was ordered (November 2025). If you're considering ordering, I highly highly recommend you search elsewhere. I really wanted something Canadian made and I regret this immensely. ----- Super frustrated with a custom sofa order that's yet to arrive. I was quoted 8 to 12 weeks, then it became an additional 5 to 6 weeks, now it's another 2 months, and there's no guarantee there won't be another delay. While I can understand delays happen due to supply chain issues, it's also within their control to be selling product that requires components that are in stock vs back ordered. Additionally, there is no attempt from them so far at trying to find alternative solutions or consideration of motivating a first time purchaser to return. It's just "your sofa is delayed 2 to 3 months, ok bye" I chose EQ3 for its Canadian manufacturing and seemingly positive reputation. In hindsight I could've just gone to Sundays down the street and ordered a high quality sofa made overseas and received it in a couple weeks afterwards.

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Chitra

via Google

I went with EQ3 to buy a chair with custom fabric. My reason was to support a Canadian brand but the customer service to this point has made me rethink my decision and no longer support this company 1. When we chose the fabric, there’s a 10-14 week lead time which was ok until they contacted me 4 weeks in to say the fabric was discontinued . This is something they should let customers know pretty early and not 4 weeks into the process. 2. Finally picked another fabric and now 11-12 weeks into the construction I am struggling with poor communication on the part of my sales rep who said the 10-14 weeks was just an estimate and it can take longer . Then she said she would follow up with the manufacturer and never did. I had to call her multiple times asking for an update. The service is really really poor. I did not have this experience with rove concepts , west elm and a bunch of other retailers- that have similar quality but might not be made in Canada. 3. Reading other people’s experience with delivery, I am concerned about the quality the delivery. Poor customer service/ experience for a company that has a lot of Canadians looking to buy “made in Canada” is a very bad look and does not build brand loyalty. Furthermore they are doing a disservice to other Canadian brands that are working hard towards wooing a Canadian buyer with spectacular end to end experiences.

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Stue

via Google

awesome

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P

via Google

Once upon a time, those wishing to sell their goods and services actually picked up the phone - you know, as a social courtesy for would-be customers and to provide a more intimate, respectful, and "real" exchange between two human beings. Today, like so many "corporate models" - the margin is the bottom line. The result, lower paid employees, overworked employees, and a lethargy often seen as many must work incredibly long hours or take multiple shifts as the higher ups (aka execs) likely wine and dine at "bougie" locales - often at their staff's expense. Is it any wonder that no matter how many times one calls said location - no one, and I mean no one, picks up the phone. Ever.