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Wendy Harrisonvia Google

2 months ago

I’m leaving this review to help other hosts avoid the issues I experienced. During the period this company serviced my Airbnb property, a number of serious issues occurred which led me to discontinue their services. **DAMAGE & FINANCIAL LOSS** A total of **£143 worth of damage** occurred during their visits (all documented with timestamped photos). Only £80 was reimbursed, despite clear photographic evidence that the issues were not guest-related. When breakages were raised professionally and with proof, the company’s responses often became defensive and unhelpful, rather than solution-focused. **MISSED TURNOVER CLEAN** A scheduled turnover was missed entirely. My guest arrived to: * unmade beds * dirty towels * the property not cleaned As a result, I had to refund the cleaning fee. This issue was never properly acknowledged. **CLEANING STANDARDS & ATTENTION TO DETAIL** Recurring problems included: * stained or unclean linen being returned (confirmed by a guest) * my linen mixed with other hosts’ laundry * a bottle top left on the kitchen floor after a “clean” * multiple items missed or overlooked Cleaners (several of whom were students) mentioned they were rushed because a supervisor waited in the car outside — which would explain the inconsistency in cleaning standards. **LINEN WITHHELD (UNLAWFUL TO RETAIN WITHOUT CONTRACTUAL RIGHT)** The company is currently withholding **six sets** of my linen and towels. This is their own written statement: “Six sets of linen remain in our possession and will be released once the outstanding balance is settled in full.” They have **no contractual or legal right** to retain my property. Under UK law, retaining goods belonging to someone else may amount to conversion, a civil wrong under the Torts (Interference with Goods) Act 1977. A cleaning company should only hold **one set for laundering**, not six. Other reviews have raised similar concerns about items not being returned, which is extremely worrying for hosts. **COMMUNICATION ISSUES** Across multiple interactions: * I was blamed for delays caused by their own banking processes. * Legitimate concerns supported by photos were met with hostility. * The tone became increasingly unprofessional. This made the relationship unworkable. **STAFF OVERSIGHT PROBLEMS** There appeared to be little effective supervision. The “manager” often waited in a running car outside, which cleaners said made them feel rushed. This may explain: * breakages * missed cleaning tasks * poor linen handling * and inconsistent standards **OVERALL RECOMMENDATION** I **strongly advise other Airbnb hosts to avoid this company**. The time, cost, damage and stress far outweighed any benefit. I am now having to pursue recovery of my property through formal channels, which is not a position any host should be placed in. My experience closely mirrors concerns raised in other reviews, and I would not want any other host to go through the same.

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Tariq Ibrahimvia Google

4 months ago

We had them booked for our sofas, the team came in at the agreed time, they were really nice and professional. The sofas were in a much better condition when they were done. Will definitely be booking again if I need any cleaning service in the future.

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Jon McGintyvia Google

4 months ago

We used Exclusive Pro Cleaning for my mum’s house and were really pleased with the deep clean service. Communication was clear throughout, they were flexible with timing, and the price quoted was exactly what we paid - no hidden fees. The house looks great, and I’d definitely use them again. Thanks

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Sally Chanvia Google

4 months ago

What a gem Zee is - she comes highly recommended and I can see why. My husband has a cat allergy and with a house move, it was imperative that we deep clean the house we're moving into I was impressed by the professionalism shown throughout, from initial consultation to seeing how organised the cleaning was - with 3 cleaners and a manager on site and regular communications between Zee and the girls throughout. The bonus was meeting Zee at the end of the evening when she inspected the work. Quality service at its best - fully recommend.

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krisdeans •via Google

6 months ago

My first impression with Zee, the contact person, was excellent. She felt genuine compared to other cleaning services in Manchester. I had called more than five companies, and Zee was the only one who gave us clear advice on how to handle mold, which made me confident in choosing her service. Our 2-bedroom apartment turned out spotless, just like when we first moved in. Two cleaners came, but we especially want to appreciate Ruth, who paid incredible attention to detail and even stayed overtime to make sure everything was perfectly clean. She kept asking us to recheck areas from the beginning until the end, which we truly valued. One small accident happened with the fridge glass rack, but Zee personally came to our apartment to apologize and immediately solved it. That level of responsibility and care is highly appreciated.