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Seamus Dradervia Google

about 1 month ago

We had a service appointment for our existing relic of a furnace with Colton and a subsequent follow up with Rodney and decided to go with Furnace Family ATCO for a new installation. Both of the individuals we met were very helpful and answered all the questions we had and we landed on a furnace that met our needs. The installation team of Mitchell and Stepan were excellent and spent the whole day getting the new furnace up and running and met all our expectations. We are quite satisfied with our new furnace and highly recommend Furnace Family to anyone in the market for a new furnace as from start to finish the team was very professional, knowledgeable and customer oriented.

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David Charleboisvia Google

about 1 month ago

Thank you Furnace Family and my technician, Colton, for the outstanding service. I scheduled a furnace inspection and tune up. Following the service, Colton walked me through all issues and concerns discovered, along with recommendations for both preventative maintenance and potential, future repairs. The electronic report received afterwards is very comprehensive, with several photos of the work conducted.

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Carole Lalondevia Google

about 1 month ago

From furnace inspection on January 13 to installation of new furnace on January 21, 2025 was impressed by all of the technicians and the sales agent who came to my home. Furnace inspection showed some major problems and I decided to replace the furnace. Sales agent was here on 14 January, contract was signed. He helped me put in place financing and by the 21st I had a brand new furnace. Communication with all of the technician’s was easy. They were all great people to deal with, knowledgeable and friendly. I was very happy with the care they took when hauling equipment and tools in and out of the basement. They cleaned everything, covered the access holes and explained the new system. Would highly recommend this company. Thanks for stellar service.

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Lennievia Google

about 2 months ago

We scheduled our furnace to be serviced . We were impressed by the overall communication & transparency. Reminders of the appointment by text & email and then more day previous and same day confirmation of time frame and name & picture of the technician coming to your home 😊the service itself was fully documented with pictures detailing what was fine and what needed further attention. The estimate of the required repairs to our 10 year old furnace was not a surprise as it was not running at full capacity and had made it thru the recent cold snap here in Southern Alberta . Again full details with pictures of the parts in need of replacement. Inspection and the repair were 4 hours in total 2 visits with a hiccup next day after the repairs . We contacted Furnace Family Heating next day and they had the technician back within 20 minutes ! Corrections were made and happy furnace ! Purring away smoothly ! We would highly recommend their services and a special thanks to Chandler for his expertise & professionalism . Great job , well done !

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Maria Cejavia Google

about 2 months ago

Horrible experience so far. We had our furnace replaced on November 21 to replace a 20 year old unit that never caused any issues, along with the humidifier. They wired the thermostat incorrectly. The humidifier was connected to the furnace, so whenever the furnace called for heat, it also called for humidity. We had humidity levels over 55% for three weeks until they finally decided to send someone last week. Before that, they said they would come today (December 23) and recommended turning off the humidifier — which we had already done. During those three weeks, the humidity never dropped below 55%. The condensation on the windows was excessive, with water droplets accumulating and dripping onto the hardwood floor. We had to wipe the windows and floors every two hours. After sending emails with photos — which they never replied to — and pushing for them to take responsibility for the damage, they told us yesterday that their bosses were on holidays and wouldn’t be able to respond. We said that we haven’t been able to take any holidays because we’ve been dealing with this. Two hours later, they called back only to tell us to contact our home insurance company, and then their company would contact ours. What? We also asked to have our thermostat back, and they said they would not make any changes until after the insurance companies talk. This has caused us a lot of stress, frustration, and time spent constantly wiping up water, and now we will have to deal with insurance because of their mistake. I will never use this company again and would never recommend their services. Also, ATCO home services should validate the experience and service quality of the companies they use and recommend.