Hair Queen LA

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S Smithvia Google

about 1 month ago

It was my first booking with their salon service. Everything about my experience was luxury and worth every penny. My stylist Lilah was an angel and went above and beyond to make sure my style was everything I asked for. I truly appreciate all the ladies for being so kind and accommodating. I will be booking again in the future!

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Ebone Milesvia Google

about 2 months ago

Please review time stamps in attached evidence. I been wearing wigs for over 7-8 years and have never experienced issues with my install so quickly. Even though this company is known to assist celebrities it does not mean they have great stylist. Unfortunately that is all a façade to bring folks in to buy. We think if celebrities are satisfied then I should be satisfied…? It’s manipulation. At the end of the day this place is expensive and hair should last a minimum of 3 days and truth is if you get the wrong stylist it will not last. Also management does not care if your wig did not last over a day . I stated this to Yessica, the manager and I felt like I was a burden when I genuinely just want my hair to be good for 24hrs after paying 1200. This experience was so odd it protected a review from me. My motive is to help those who are considering making this purchase. Also keep in mind influencers or celebrities get paid for collabs . If you are not an influencer or celebrity unfortunately you will feel the difference in this establishment. It’s a bummer because I genuinely do respect the owner but some things need to change.

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Michelle Watsonvia Google

about 2 months ago

I love this place. Top quality hair and a 1 stop shop for women who want to look and feel the best. My first time i purchased hair the install was free and they gave me free makeup when i joined the influencer program. The program perks change but ive been loyal ever since. Check out my results on instagram 1b0ssl8dy.

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Daria Serefogluvia Google

3 months ago

I purchased two wigs here which cost me a total of 5,000$ and the whole experience felt like a scam. I’ve sent an email which I got no reply to, so I will share it here as well: The wig I received was absolutely not what I ordered. First of all it arrived much later than my scheduled appointment, I had to wait an hour for it to arrive and 2 more hours for it to dry. It was 6pm, 30 minutes before closing, when they brought it out for installation and it was looking a complete mess, we couldn’t tell what it would look like at all. I wonder why the wig was not ready beforehand considering the appointment was made two weeks ago. Next, the dying is completely wrong, my stylist saw it next day during the photo shoot and we had to cancel the shoot because it did not look anything like what we asked for. We ordered a solid colored dark blonde, I mentioned the word solid multiple times during the text messages and it can be seen in the pictures as well, but instead I received a two colored, gradient hair with extremely dark roots. Next it was nothing like the wig I tried on as a reference, this wig is chunky and large on top but there is little to no hair at the ends—the hair fullness on top does not match the bottom at all. This is definitely not the quality we were promised nor anything close to the wig I tried on in store. It was straight up deceit on multiple levels. The second, blonde wig I purchased for my mother had such an extremely large cup that they had to sew it in the back in lumps and it still doesn’t fit right. The seller did not say anything about the difference in sizes while we were making the purchase even though we asked multiple times, and on the contrary assured us that it wouldn’t matter-which we learned from the stylists was a complete misguidance. Another deceit. I’ve attached a complete video of the wig, and a picture of the wig that I tried on in store as well as the text messages. A wig that cannot stay on my mother’s head even after being glued and sewed on cannot be acceptable, especially in such a recognized establishment. The stylists in store, Erica, did her absolute best to make it look good, she was an angel, but the product is simply not right. The custom wig I purchased was meant to be used in a reality series we are about to start filming but at the end of the day I am left with two unwearable wigs and a wasted five thousand dollars. Beyond the financial loss I am saddened by the wrongness of this situation, there is a continuous promise of top quality and service that is never being fulfilled. After seeing the social media content I trusted this establishment %100 but the product purchased is nothing close to what is being marketed, and I’ve been left in tears because I can’t even shoot the content that was scheduled to be posted this week with the wig. I am baffled and emotionally exhausted by this experience.

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Nagwa Madiousvia Google

4 months ago

I purchased a wig from Hair Queen LA for $750 and was very disappointed with both the quality of the product and the customer service I received. The wig did not match the advertised standards — the hair was prone to tangling and did not resemble the quality expected at this price point. When I contacted the store to resolve the issue, I was met with unhelpful responses and no genuine attempt to make things right. Instead of addressing my concerns, they referred me to their refund policy and refused to provide support, despite the product not meeting reasonable expectations. As a paying customer, I believe it’s important for companies to stand behind their products and treat customers with respect. Unfortunately, that was not my experience here. I cannot recommend Hair Queen LA based on the product I received and the way my concerns were handled.