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Sheilla Moralesvia Google

3 months ago

AVOID THIS COMPANY AT ALL COSTS. In my experience, their sales tactics felt deceptive and manipulative. The representatives sound convincing, but in my case they left out critical information about what I was actually paying for. Based on how I was treated, I would not trust a single thing that comes out of Daniel Armada’s mouth. What upset me most is that they seemed willing to take advantage of a teenager trying to help their sick mother someone who couldn’t call herself to confirm the details. I was told one thing about the service and then discovered they either didn’t do what they promised or did only part of it, followed by pushing additional charges for things I believed were already included. The whole “100% guarantee we’ll get rid of your pest problem” meant nothing unless I paid more than what I was originally told. And don’t expect any decency when it comes to billing. That “$199 cancellation fee” that was never mentioned upfront? They charged it anyway. This company caused me nothing but stress, frustration, and unexpected expenses. Save yourself the headache and your money by avoiding them completely.

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Odaisha Ajayivia Google

4 months ago

BEWARE OF THE MARKETING TACTICS — this company is dishonest and will lock you into a contract that’s nearly impossible to get out of. First, I want to say that our technician Nick was amazing — professional, friendly, and thorough. Unfortunately, the company itself operates very differently. When I first called Hawks, I asked multiple times for the cost of service and was never told it was a subscription-based model. I only found out after receiving repeated messages from them. When I called to cancel (just three days later), I was told I was locked into a 12-month contract and would have to pay $200 to cancel. When I asked about using the $150 promotion texted to my phone, the account manager (Alex or Alexus) was rude and dismissive, saying it “didn’t apply” and that the promotion “wasn’t real.” I even mentioned the $350 off promotion listed on their website, and he said that didn’t apply either. This entire experience has left me disappointed and frustrated. I wish I had never come across this company. If I could give zero stars, I would.

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Jon Meerdinkvia Google

4 months ago

Absolute worst company to deal with over the phone. The techs who came out were friendly enough and seemed to do their job, but they outsource their customer service to India. Canceling service was a nightmare and were incredibly resistant to me canceling further services. Took me 4 different phone calls and a boat load of patience to eventually get through. Never again, and do NOT recommend.

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Lauryn Christensenvia Google

6 months ago

Antonio and Hawx Smart Pest Control did a fantastic job! We needed help immediately with a wasp problem and they were able to come out the next day to take care of it. Antonio was very communicative and provided us a detailed report with pictures of everything he did during our service!! I am so glad I reached out to Hawx.

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Fitz Batardvia Google

7 months ago

John R from Hawx did such a good job today. He not only made adjustments to his schedule to accommodate mine, but he also took some time to educate me on the situation, as well as tips to properly address and protect my home. Hope he can be the Tech to always be dispatched whenever I have an issue. Thanks again John!