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Tierra Kinnardvia Google

29 days ago

Vivian did a great job! I love my birthday nails! No complaining, great atmosphere, and great customer service! It was a great experience! We will be back for sure! ❤️❤️

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Savanna Wilsonvia Google

2 months ago

Yesterday was my first time at HER. My friend and I called ahead to ask about a wait for two walk-in full set manicures and were told there was no wait. That part was great. We were checked in immediately, seated right away, and even able to sit next to each other, which we really appreciated, especially knowing we probably should have made an appointment ahead of time. I’ve been getting my nails done for years, and while I understand the need for clients to stay still, I’ve never been repeatedly told to “relax” my fingers as often as I was. The issue wasn’t the reminder itself, but the harsh and impatient tone used. The experience with the technician doing my friend’s nails was even more uncomfortable. From the start, she appeared rushed and repeatedly told my friend not to move while painting. While I try to give grace and understand that everyone has bad days, her demeanor came across as sour and judgmental toward both of us. There were frequent glares, side-eyes, and off-hand comments that made the environment uncomfortable enough that we felt the need to stay completely silent and still. The most shocking moment occurred when my friend kindly complimented her hair, saying how healthy and long it looked. The response was, “It’s real, but yours is fake.” That comment was unnecessary and unprofessional, and it was the first thing we talked about after walking out because of how uncomfortable it made the experience. To add to the confusion, when we received our tickets, we noticed we were charged different prices for the same service. During checkout, while I was waiting for my card to load and standing off to the side so I wasn’t in anyone’s way, the cashier abruptly waved at me and said, “Are you ready or not,” in a very harsh tone. I fully understand that the holidays are a busy and stressful time, but basic courtesy and respect should still be present. The nails themselves turned out beautiful, but that does not excuse the behavior we experienced. Skill does not cancel out rudeness or disrespect. If I am paying triple digits for a basic full set of acrylics with a french tip that took 5 minutes, I expect professionalism and basic courtesy. Management needs to seriously address staff attitude and client interaction, especially when it comes to the technician with long black hair and a cursive writing tattoo covering her right hand, because no one should pay that much money and leave feeling judged, rushed, or embarrassed.

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DJ Tvia Google

3 months ago

I’m updating because I was originally in love with my nails but I had to go back twice after my full set of gel x was put on. This was my first time at the salon, and kitty did the set Friday 12/5. That same night at my husband’s surprise 50th party 2 nails popped off. Another the next day. I went back Sunday to have them put back on. Kitty did not grind the inside of the nail, which is blame me for being rough. Monday and Tuesday 4 more nails pop off. I’m not rough- simply day to day activities. I go back today and get Lena hopefully I’m spelling it right. She was delightful and my nails look better than they did originally. I appreciate the salon taking it seriously and getting me back in with a new full set. Go see Lena

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Abigail Adamsvia Google

5 months ago

Ti-Ti is the best tech (for me). Her attention to detail, execution of designs, and care for your nail health are all things that keep me coming back to her. The salon itself is clean, and gives an elevated vibe. I will say, if you do not have an appointment scheduled with a specific nail tech, just "anyone available" the wait can be irritating sometimes. It is almost easier to just walk in as a walk in. The staff has always been accommodating and polite, offering drinks as an added service. One thing that led me to make a review is my experience last night. I had an appt scheduled with Ti-Ti for my very routine, 2 week builder gel fill.This is the first time I brought my 15m old daughter as I had some issues with pickup from daycare and my only option was to bring her with me as my "village" was not available last night. The wonderful receptionist that is there everytime I check in and always so polite, offered to help me out and hold/bounce my little one to calm her down as it neared her bedtime because the appt was running later than expected (totally my fault for wanting a complex design:)- the thoughtfulness of the staff and everyone else who walked by making my baby laugh and smile, playing with her secured me as a lifelong customer. This is the only time twice a month that I get two hours free to myself for self-care and when my pickup plans went to crap they all made sure I still had an amazing experience and got to relax. I can't say how much I appreciate that.

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Naomi Ashbyvia Google

5 months ago

✨ 5 Stars! ✨ This was my first time visiting this nail salon in Des Peres, and it was such a great experience! The staff were absolutely wonderful—friendly, attentive, and made me feel so comfortable from the moment I walked in. The salon itself is spotless, relaxing, and has such a laid-back vibe. They really took care of me and catered to all my needs, making the whole experience enjoyable. I’ll definitely be coming back. Highly recommend! 💅🏽