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701 E 5th St., Austin, TX 78701, USA
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Overall rating
Thomas Powell
Bait and switch company, be careful when using them. They don’t write in my area so they brokered another insurance company for me. The rep discreetly slipped in a multi auto policy discount despite me telling him I didn’t have an auto to insure. 30 days later I get hit with another 350 bucks premium increase. The only resolution is for me to cancel my policy and start the whole process over again..so annoying
Gabe K
What a SCAM! Requested house insurance on Hippo.com. Got a quote which happy with and they said someone will call. Someone Matt S called. He was not available when I called back, so a different person helped me out. Their quote was more than 50% more than the online quote. No wonder you cannot complete it online as it is not a real quote! What a waste of time!
brian jackson
Alex
Absolutely worst to deal with.
Ben Major
After years of dealing with these people, Amber B and the company finally did me in. The home insurer they paired me with was scamming me, and my “agent” effectively said deal with the insurance company directly—not our problem. This was my first negative experience with an insurer, so I had no idea Hippo (I) used unscrupulous insiders and (II) viewed any problem as the customer’s problem. Amber was pretty much the most unprofessional person I ever worked with there. I gave it time because I know everyone starts somewhere, but I saw no improvement after a year. And she had no interest with helping me deal with the scammy homeowners insurer she paired me with when things went south. Think twice.
New Me
If I could give zero stars, I would. Hippo Insurance is nothing short of a scam. They deny almost every claim and refuse to provide coverage even when it is clearly owed under the policy. My AC leaked and flooded into my garage, destroying my inventory, my daughter’s closet, and leaving everything covered in mold. The remediation costs alone were over $2,500, plus a $1,000 electricity bill from the equipment. Drywall repairs are estimated at $5,000—and yet Hippo only issued me a laughable $1,945 on a policy with $300,000 in coverage. They have refused to pay the mold remediation company, leaving me stuck with the bill. Their adjuster screamed at me on the phone, refused to transfer me to a supervisor, and when I emailed to report the behavior, no one responded—except the same rude adjuster telling me my claim is “partly denied” and that no further payments will be made. This company is a total sham. They take your premiums and abandon you when disaster strikes. Avoid Hippo at all costs if you actually want protection or peace of mind.
