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SxPxvia Google

about 1 month ago

Kaden and Andy showed up same day to handle my ant problem. Very professional, kind, and efficient. They kept me informed throughout the whole process and what to expect afterwords. Would recommend!!

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Bruce Laiblevia Google

about 2 months ago

Luis Giraldo called before coming. Once he was here he listened us and provided some options based on our requirements. He was polite, respectful and easy to work with. This was his first time here and he did a great job for us!

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Jodie Standoakvia Google

5 months ago

Fred was great! I was in a panic running late, he treated the outside while waiting patiently for me and was very understanding. Super friendly, Informative and clearly knowledgeable about his work. He took time to explain everthing and made sure I felt comfortable with the process. Great service all around! Thanks again Fred!

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Brianna Triervia Google

5 months ago

I cannot say enough positive things about David and the service and knowledge he provided while he was here. He is such a friendly and kind person who made conversations about spiders/rodents easier to handle. David solidified my choice of pest services with his genuine smile and fun personality. Thank you for such a lovely experience!

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Tammievia Google

5 months ago

Recently went into 12 month contract for sugar ant infestation. Insight has been out 2x - an initial service to spray outside along house foundation and inside spray/dusting treatment and then a follow-up service 3 weeks later to respray the outside and replenish bait. They informed me that I might see some increased ant activity after spraying, which I did on both service occasions. Unfortunately, the activity was quite a lot in one particular room of the house 1 week after the second visit. I called Insight to get some more help as the bait stations they had set are all dried up and looked like they had no effect. They informed me that they couldn’t come out for another 10-14 days as it wouldn’t be effective spraying again so soon - I acknowledged that and asked if they would at least come out to put out fresh bait as there was nothing to deter the ants. I was told they only come out 10-14 days after a treatment is preformed and they cancelled with other customers to make room for me - it is Monday and they are not coming until Saturday! In the meantime, I have ants all over my bathroom, and all I’m asking for is fresh bait asap, not spray treatment! Terrible customer service. I told the person I spoke to on the phone that I was not happy they were not coming until Saturday especially given what I’m paying, and no acknowledgement other than to say they don’t come out for 10-14 days after spraying per policy. I am paying them over a $1000 for this 12 month service (initial visit + monthly fee over 12 months) and at this point, I don’t see reason to renew - I can buy my own bait! Ps. The reason they have so many positive reviews - they ask customers to review their technician so that the tech will receive a reward from the company. Perhaps many of these customers are happy with their service too, though please be advised if you need a quick help, they may not be willing to do it if it’s within 10-14 days from the last time they performed service.