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Dev Sutrejavia Google

about 1 month ago

Not the best experience at the property located besides their office in Manchester (Zenith house, chapel street). Some of the Issues that we experienced were: • Strong odour present during the first viewing with Alice McDonald, Lettings Consultant, with assurances it would be removed by cleaning. It was never fixed. • Kash Asif, the property manager, blamed previous tenants for the smell in a way that felt borderline racist and highly unprofessional. • Basic issues such as non working bulbs, debris and cracks in the main bathroom, sharp smell all over the flat. Issues were blamed on a builder rather than being resolved properly. • Excessive cleaning charges quoted at checkout, forcing us to use the Deposit Protection Scheme. • Poor handling and lack of accountability from senior management, including Gagan, who is both the Data Protection Officer and company owner. Advice for other tenants: • Do not hesitate to use the Deposit Protection Scheme if deductions seem unfair. We used this and reduces their unfair cleaning fees. • Always ask for cleaning fee reciept BEFORE your move in. • Take clear photo and video evidence before and after moving in • Save your check in,check out reports and emails because they will deny any allegation you make later. Overall service was okayish, the move in move out both were stress free. But the property itself was handled incompetently and caused unnecessary stress. I've rented in the U.K for 6 years and have heard good reviews about Kaytons and lots of friends have rented from them. However, this specific property was just bad accomapnied with bad management. Just be vary of the property, dont rush the move in before the issues have been addressed.

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Vanessa Danquahvia Google

about 1 month ago

Had a great experience with Kaytons, from the first call to viewing, speed of setting everything up, great communication, very understanding and accommodating agents such as Naomi. Naomi thank you so much for helping us find our first family home ! We appreciated your prompt responses to our questions and your help through the entire process! Even following up when there was a slight issue with a door in the house pre our move! Will definitely recommend

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Jean Rkvia Google

about 2 months ago

Naomi and Diana were absolutely fantastic throughout my letting experience. From the first viewing to the final paperwork, they were professional, responsive, and genuinely supportive. They went above and beyond to help me secure a beautiful flat that suited exactly what I was looking for. Communication was always clear and timely, and they made the whole process feel stress-free and straightforward. It’s rare to find letting agents who are both efficient and human, but Naomi and Diana truly delivered on both. I’m extremely grateful for their hard work and would highly recommend them to anyone looking for a place to rent. They are a credit to their agency.

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Oliver Bondvia Google

2 months ago

⭐⭐⭐⭐⭐ We had a great experience working with Kade at Kaytons Estate Agents. From start to finish, he was incredibly attentive and always quick to respond to any questions or concerns we had. Kade showed real creativity when challenges came up, finding practical solutions and keeping everything moving smoothly. He’s also a strong negotiator who clearly had our best interests in mind and communicated clearly throughout the process. His professionalism, approachability, and dedication really stood out, and we felt well supported every step of the way. Highly recommend Kade and the team at Kaytons.

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Josh Gumbsvia Google

3 months ago

My experience with Kaytons has truly been nothing short of phenomenal. A special shoutout goes to Naomi, who is always quick to assist with any queries and does so with genuine care. From start to finish, the entire process was seamless, transparent, and stress-free. The team at Kaytons truly goes above and beyond to make you feel supported and valued, and this shows in every interaction. I couldn’t recommend them more highly to anyone looking for an estate agent that combines efficiency with a personal touch. An absolute pleasure to work with!