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Ashley Mailkvia Google

about 1 month ago

I had a very disappointing and upsetting experience at this animal hospital. As a brown woman, I have never felt so pushed aside or dismissed in a professional setting. The front desk employee named Alexis (she wears large glasses) was rude, disengaged, and more focused on her phone than helping me. After hearing my accent, she immediately directed another employee the Spanish speaker to come and assist me, without asking if I needed that or giving me a chance to speak for myself. The craziest part of all of this is that I do not even speak Spanish. My accent is not Spanish it’s Portuguese. They made an assumption based solely on my skin color and how I sound. I do have an accent, but I speak clearly and fluently, and there was no reason to treat me this way. There was also another employee at the front desk who was not wearing scrubs and did not help me either. Instead of assisting me, she simply had someone else take over. Between that and Alexis’s behavior, I felt completely dismissed. What made the situation even more uncomfortable was that Alexis was talking with another staff member. They both looked at me and then went right back to what they were doing, as if I wasn’t there. I did not catch the Spanish-speaking employee’s name, but the issue is the overall lack of professionalism, awareness, and respect. I honestly don’t know how to feel other than concerned not just for myself, but for other people who come here and may not be treated the same way. I’ve been to this hospital three times, and two out of the three visits have been horrible experiences. No one should feel stereotyped or pushed aside because of how they look or sound. If you are a person of color, I would strongly caution you before coming here.

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Carol Palaciosvia Google

about 1 month ago

Once again all the staff was great with me, a week ago my dog Lana began a very difficult treatment of an internal infection, Dr. Brian Painting was the one who attended us, from the first moment I explained to him that my dog was the most important thing in my life and I treated her as she deserved after a week my dog did not succeed, her immune system was completely damaged they treated me in the emergency room just by entering the staff of the girls in reception they are amazing, Throughout the process the doctor and nurses kept us informed of everything and were very understanding with us, I know that Lana was in the best hands and care after all a day in the emergency room Lana did not succeed, they were so respectful with us and her, they gave us time with her where we could say goodbye, without a doubt I have nothing bad to say about them Once again thank you to all the staff for doing that great work with love and passion I am really very grateful, Lana will always be in our hearts, you were the best

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Mvia Google

2 months ago

Klaich has absolutely gone down hill sooooo much. They forgot to schedule a follow up for our pet who is going through serious health problems, and now they wont see us for 2+ weeks even though it was their mistake. The vets no longer talk to the clients half the time either. They tell you what they're going to do, and if you have any input, they ignore you. The last time we had to speak to the vet via two way radio because they couldn't be asked to come in the exam room. The prices have also gone through the roof, wait times are long, and they're not flexible at all for urgent care anymore. We have been going here for years for multiple pets, but that stops today. I genuinely hope they can improve their services, but they've lost us for good. The first time we took a pet there 6 years ago for a near death health problem, they were amazing and they saved a life for sure... This current episode has felt like a non-stop street brawl with the vet to get them to even look at our pet. We had to go to an emergency vet to get a blood test because they just would not talk to us. Apparently they did the test, but they wouldn't take the time to address the concerns we brought up or tell us they ran the test. The emergency vet saw our pet 2 hours after Klaich and they found severe dehydration. They also asked if we had specialty low fat food from the other vet, which we did not. The emergency vet said that was very important with this condition. I genuinely think our pet would have died if not for that emergency vet visit 2 HOURS after Klaich had examined our pet. DO NOT go here if you value the life of your pet. They just want to prescribe you overpriced meds to get your out the door while explaining as little as possible. I called a different vet that a friend recommended and they're getting us in within TWO DAYS, not TWO WEEKS! Call around, you can find a lot better.

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Dashie07via Google

3 months ago

ABSOLUTELY LOVE THIS PLACE!!!! Left old vet I had for over 20 yrs due to lack of care & concern for my fur baby's health issues. Old vet did blood work for dental, not so good results & tells me my dog needs to be seen. Ummm, seriously? SHES RIGHT HERE IN YOUR CAGE IN BACK, SO SEE HER!!!! Prescribed a medication & that was that!!! Called Klaich & explained issue with previous vet, the girls got my fur baby scheduled to be checked. I WILL NEVER GO BACK TO PREVIOUS VET & I highly believe it's time for their business to retire!!! The wife vet is so incredibly RUDE & UNKIND!!! Not an ounce of friendliness, empathy or concern for the animal patients they see!!! When you're a doctor of veterinary medicine, empathy is a MUST!!! KLAICH has such AMAZING staff & Drs!!!! If one is having a hard day, you would never know because the SMILES, FRIENDLINESS, EMPATHY, COMPASSION etc. SHINES through first & foremost!!!🙏🏻 THANK YOU KLAICH Drs. & staff for being such WONDERFUL, AMAZING human beings that TRULY show how much you care about your patients & their humans!!! 😉🐶✝️

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Libby Tvia Google

11 months ago

With great dread, my sweet Buggy boy passed away today with the help of this hospital. They were kind, informative, prompt and straightforward. I appreciate that. They allowed us as much time as we needed. When the vet was allowing us the time, my boy had an episode and a different vet quickly stepped in. Thank you guys for your help today.