LawnStarter Lawn Care Service

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Chad Stradleyvia Google

about 2 months ago

Absolutely horrible property damage policy. Pro damaged my yard three weeks ago. Three different LawnStarter provided contractors estimate repair cost of about $2000. LawnStarter a response is we will pay $300. Can’t get anyone on the phone to address the issue. All they do when you call is request another review. This should have been an easily handled situation. Pro admitted mistake, accidents happen. User beware, their protection policy only covers what they say it will cost to fix, not what the people that actually do the work say it will cost.

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David “DC” McLeanvia Google

6 months ago

I used LawnStarter after two different Lawn Service professionals weren't able to get to my lawn in a timely manner or were going to charge me $100 because they said my lawn was overgrown (it was a lot more than I was willing to pay, and even though my lawn was overgrown - before and after pictures provided - it hadn't been when I called then two weeks earlier). LawnStarter was able to resolve both issues. They got me in contact with Franklin who was extremely easy to communicate with and was able to get two my yard only two days after I booked him. Furthermore, Franklin edged my yard and brushed away the lawn clippings for free, something that other lawn services won't do, or charge me extra when asked. LawnStarter did charge me a bit more because if the length of my grass, but it was still cheaper than what I was willing to pay. The only negative I can think of is that LawnStarter sort of locks you into a biweekly or weekly contract, but I've observed that one can pause the service - helpful if funds are limited sometimes. Will use again, and I hope I get Franklin again!

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Short Fuse Studiosvia Google

7 months ago

My lawn is absolutely ruined and the support team has left me hanging. I had a lush green yard that needed maybe 3 inches cut. This dude cut my yard down to the roots. In July... in Texas. Then, guess what... he left it half way finished!!! Said he'd be back either tomorrow or the day after. I want to vomit. This is absolutely worst case scenario. I filed a complaint and a damage report which they're supposed to fix. I talked to 3 people and sent emails, was on the phone for 30 minutes, and they are supposed to fix things. If they do, cool. I'll delete this review just because they made things right. But my yard is now the worst in the entire neighborhood. Thanks for nothing, Lawn Starter!! Make it right!! Update: The lawn guy is back after I explicitly asked for him not to return. He blamed this yard destruction on an equipment failure and is arguing with me that the grass will grow back. The lady on the phone just kept taking over me and said that he was sent back out because he requested to return and finish. I the CUSTOMER requested him NOT to return!! Lawn Starter could not have handled this any worse. Further Update: The lawn REPAIR guy was supposedly sent. According to him, he was only coming to mow! There's no grass left!! I told him how the original lawn guy came out and finished cutting down my remaining healthy grass. He said, "Oh, I thought I was only coming to mow. I didn't know about yard repair". So I'm stuck. I tried contacting the resolution department and they quit returning my emails. Bottom line, don't use lawn starter if you value your property. Maybe I'll check if there's legal recourse. Ayah did not even attempt to help me and representative Krish has not returned my emails. I'm done.

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CTRSvia Google

9 months ago

Scam company. Signed up for bi-weekly service. Scheduled service date was 5/5. The grass cutter rescheduled me for seven days later on 5/12 due to light rain on 5/5. That allows them to let the grass grow and charge double for long grass. I called customer service and rescheduled for 5/9. The grass cutter never showed up on 5/9 and never reached out. I called customer service and they said it was never rescheduled. I have a confirmation message for the reschedule. I canceled the service, despite them making very difficult to do. Pics show the cleanup I ordered not complete after the service date/grass not cut after service date and confirmation email confirming service date they later denied.

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Chris Millsvia Google

10 months ago

Contract with an individual and pay after the service is completed. They quoted me $361 for a long grass yard and bush trimming. I agreed because I needed it done and assumed for that amount of money the job would be thorough and complete. The yard was left a mess with long spots, unfinished weeding and edging, and the bushes I specifically requested trimmed were barely touched, even after I spoke directly with the service provider and showed him how I wanted it done. Clippings were not blown off of hard surfaces and were left all over cars parked on my street. Overall a terrible yard job. I disputed it with Lawnstarter's customer support who then pushed it back to the provider to return and fix the issues. The provider never returned, marked the job complete and when I told customer service they shrugged and told me to give him another day. He still didn't return and within 24 hours I was charged the full amount.