LensCrafters

D

Daniel Hanvia Google

16 days ago

I called to check on the status of my order and was told that they were busy and would call me back. They never did so I followed several days later to follow up but another associate told me that they were busy and had about 20 customers in the store and couldn’t locate the package nor provide any tracking number for my shipment. I can understand a store being busy but I’m also a customer who already paid and just wanted a tracking number if there was even one created as I instructed the glasses to be shipped to my house. I also work in retail and deal with online transactions during business hours but I never tell customers on the phone looking for their orders that we have too many customers in our store to deal with you right now. Very unprofessional and I would expect better behavior and responses from the associates at Lens Crafters, especially with those price points because glasses are not cheap even with insurance. I’m still clueless when my shipment will arrive. I did receive a general text message a that my glasses were ready but that was last week and still no tracking number or anything from Lens Crafters. If my district manager heard me say the same thing to customers over the phone, I’m sure he would have a stern conversation with me. I was polite, never raised my voice nor asked to speak with management about this issue. I would hope that this review will bring more awareness to your employees and how to treat customers especially over the phone who already paid for a service. I’m also a customer too. On the flip side, the sales associate, Mussie, was really nice and kind who initially helped me pick my glasses and run the numbers through insurance and cashed me out. He was very helpful and transparent about my options. Unfortunately if I ever do get my glasses this will be the last time I visit this store or a Lens Crafters in general. Should’ve gone to Warby Parker instead lol.

B

BK Snydervia Google

18 days ago

I had such a great experience at LensCrafters at NorthPark today. I came in with a pair of non-LensCrafters glasses that are very heavy and desperately needed adjustment. I’ve taken them to other places before and never quite got the result I was hoping for. Even though the store was busy, I waited patiently and was helped by a gentleman who told me he has worked for LensCrafters for 27 years. He was absolutely wonderful. He was completely unbothered that I didn’t purchase my glasses there and treated me with the same care and respect as if I had just spent thousands of dollars in the store. He took the time to really listen to what I wanted, made the adjustments perfectly, and did it all with kindness and professionalism. That level of customer service is rare these days, and it was so refreshing. Because of this experience, I will definitely be back to purchase my next pair of glasses from LensCrafters. Outstanding service and a great reminder of how powerful genuine customer care can be.

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Aaron Rossvia Google

19 days ago

⭐⭐⭐⭐⭐ We had an exceptional experience at LensCrafters thanks to John. My grandmother is visually impaired, and he took an incredible amount of time, care, and patience helping us select and set up her Meta glasses. He went far beyond what was expected answering questions thoughtfully, researching answers even when things were outside his scope, and making sure she felt supported every step of the way. His calm, kindness, and genuine care made the entire experience feel easy and reassuring. Truly outstanding service and character. Thank you so much, John.

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Elma Sob0via Google

about 1 month ago

I went here to try the metal glasses and the gentleman that was helping us was outstanding. His name was Andrew and you guys should be very proud of yourself for having him work for you. The customer service was outstanding. He explained everything so perfect!!!! 💯👏 #metalglasses #gentleman #Andrew #customerservice #explanation

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Johny Faustinovia Google

about 2 months ago

I had an outstanding experience thanks to Rebecca, who truly went above and beyond while helping me pick out the perfect pair of sunglasses. From the moment I approached her, she was attentive, friendly, and incredibly knowledgeable. She made the entire process feel personalized. She was patient, upbeat, and genuinely invested in making sure I left completely satisfied. If you’re looking for someone who makes the shopping experience smooth, enjoyable, and truly tailored to you, Rebecca is the one to see! 10/10