Lone Star Carpet Care and Restoration

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R Svia Google

7 months ago

We had three areas of carpeting stretched back into place by Sylvester today. He did a excellent job. We're planning to use their cleaning services.

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Angelicavia Google

almost 3 years ago

This review is a few weeks late as I was moving. I used this company for carpet cleaning and carpet patching. They did a great job with scheduling and with patching, but my issue is with the carpet cleaning and customer service (or lack thereof). Once completed, the carpet basically looked the same as it did before but I believe in paying for work performed. Once he was done, he gave me the total and I paid, but I wish I would have inquired about the price before he left. When requesting a quote, I requested to only have the living room, halls, and master bedroom cleaned; 2 rooms were minimally used and the other room had brand new carpet and was unused. After looking at the carpet more, I decided to email them to ask for an itemized invoice. I received a very basic email back with a basic price breakdown, and that's when I realized he cleaned every room in the house, which again, is not what I asked for. This is partially my fault for not verifying when he arrived so I can accept accountability for that. I was busy moving and clearing my house out so I trusted that he was doing what I asked. I then emailed them back letting them know that I only asked for specific areas to be cleaned, and recommended that in the future they should verify what needs to be done before starting. I received no response back and no apology. I felt like this was very unprofessional and not a way to treat customers, on top of the carpet looking the same, and as a result, I can't recommend them. It's unfortunate too because I had a friend who needed their carpet cleaned for a move and they asked who I used and I was unable to recommend them. It felt like they got their money and that's all they cared about. I would have rated them higher if they had simply acknowledged their mistake and apologized.

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Joel Alanizvia Google

almost 7 years ago

They are NOT PROFESSIONAL at all when you complain. The manager (or possibly the owner) threatened us multiple times that he would contact our landlord/ housing management about some made up stuff to get try and get us into trouble as retaliation for putting a negative review. As a LOCAL GUIDE, please be aware that there are numerous reviewers that seemed to have received services from this company that only have ONE REVIEW with an often FIVE STAR RATING. I just wanted to bring that to your attention! Here is my honest experience. A while back, I had my carpets cleaned by Lone Star Carpet Clean. The entire second story portion of the house and stairway was treated. The agreed price was reasonable and they were flexible in changing the appointment time. All was swell, until the technician showed up. In general, I felt the technician "D. A. " sent by "P. W.," took an lackluster approach at cleaning the rental's carpets, by finishing the entire 700sq feet and stairway in less than 15 minutes. In that time, "D. A." showed up without the quoted price in hand, left water all over the bottom floor tile, and there were multiple stains left in the carpet, of which I removed later with costly cleaning supplies. The carpets seemed a little brighter, but the stains remained untouched. The chemical sprayed was very aromatic and stayed that way for about 16 hours after the initial spray. For a company with a 'star rating' as high as some of the best companies in San Antonio, Texas, I was very disappointed and felt like the work was unacceptable. I have had carpets treated and cleaned before on multiple occasions by others, so when "D. A." finished a 45 minute (plus) job in about 15 minutes, I was not surprised to see multiple minor problem areas that could have been easily cleaned with more attention to detail. I refuse to get anymore services done by this company and do not want to hear from them at all (please stop calling and texting me - as they have done repeatedly). I hope they clean up their practices and learn to strive for excellence. I added a few pictures of my carpets after being treated to show how the stains were left, as well as a copy of my receipt. !-!-!-!-!-!-!-!-! UPDATE, PLEASE CONTINUE READING! As of 28th of May, 2018, at about 10:50am I recieved a multitude of text messages from P.W. that was not called for and VERY UNPROFESSIONAL! Mr. P.W. is unbelievably rude and I really hope a large grouple of people see this review. AGAIN: PLEASE DO NOT CONTACT ME ANY FURTHER MR. P.W. OR ANYONE FROM LONE STAR CARPET CLEAN. HARASSMENT IS NOT PROFESSIONAL AND IS UNLAWFUL!

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Chris Gutierrezvia Google

almost 8 years ago

I was very impressed with the carpets after they were finished. I was more impressed with the customer service from the owner and the tech (Albert). Albert was very professional and honest. He was straight forward and very informative and not salesman. He also seemed very happy to be working for his company. You don't get customer service like this anymore.

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Rosie Cartervia Google

about 9 years ago

I have a great experience with Lone Star Carpet Care. My technician was Chris; he was really professional and informative. He recommended the best treatment for our carpet. Overall he did an AMAZING job on our carpet. I highly recommend Lone Star Lone Star Carpet Care and Chris. I’ll be definitely using them in the future.