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L Schneidervia Google

about 1 month ago

Wendy’s team provided exceptional support to our nail salon. Their communication was clear, their process well organized, and their overall approach highly professional.

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D.Lvia Google

5 months ago

Mac USA marketing is the worst company ever. They are not honest with their customers when businesses start working with them, they scam their customers. When it comes to chargeback charges, they blame their customers saying they are not able to do anything about it and have no responsibility over it. Their customer service is useless and is no help at all, very bad service. 🤬🤬🤬

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SON TRANvia Google

8 months ago

I absolutely LOVED this place. I had the best experience. Everyone was very cheerful and welcoming at check in. It’s clean and they have a great team environment so they’re efficient in helping you getting the RIGHT POS SYSYEM.

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Ray Phanvia Google

8 months ago

In November 2024, I received a telemarketing call from Macusa Marketing, which offered me their POS software and payment processing services. The deal was full customized POS software with 24 hrs customer support, 24 hrs fund deposit policy & flat rate of 1.7% for Vs/Mc/Disc & 2.5% for Amex. Intrigued by their pitch, I ultimately signed a contract with them, believing I was making a sound investment for my business. However, it didn't take long for me to realize that I had made a poor choice. During the software setup, I encountered numerous issues that rendered the system less effective than promised. Frustrated, I called their support line for assistance, hoping they would provide the corrective actions necessary to resolve the problems. Unfortunately, my calls for help went unanswered, and no significant corrective action was taken to address the issues I faced. Another major concern was the inconsistency in payment deposits. My funds were not deposited on time, with delays ranging anywhere from 48 to 120 hours. This inconsistency severely impacted my business operations, leading to cash flow issues that I had not anticipated. After enduring four months of these complications, I received an email from Macusa Marketing notifying me of a proposed increase of 0.25% to my merchant rate. This was the final straw. Frustrated and feeling that they had breached our agreement, I decided to cancel the contract. I believed I had justifiable reasons to do so, considering the persistent issues and their failure to comply with the terms we had originally agreed upon. During initiating the cancellation process, I was presented with a close form that required my signature twice from MACUSA thru PandaDoc. However, upon review of the document, I noticed that it was marked for reasons other than those relevant to my cancellation request, leaving a critical space blank where the reason for the cancellation should have been duly stated. To rectify this oversight, I reached out via email, requesting a revised version of the document that accurately reflects the cause for my cancellation. However, despite my repeated requests for clarification and the necessary corrections, I have yet to receive a response from their team. This lack of communication has been frustrating, as it hampers the resolution of my situation. Recently, I received a signed close form from PandaDoc that has raised even more concerns. It appears that the document was signed using an auto-sign feature, which has been done without my consent or authorization. This situation is particularly troubling, as it raises questions about the integrity of the signing process. This felt dismissive and unprofessional, further aggravating my frustrations with their service. In summary, my experience with Macusa Marketing has been deeply disappointing. From the initial setup hurdles to the delayed payment processing and their lack of support, I have encountered numerous challenges that have compelled me to sever ties with their services. My hope is that others may learn from my experience and proceed with caution when considering working with this company. Ray P. - Rachel's Hair Salon Owner

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Vy Hoangvia Google

about 1 year ago

The POS system is so out of date that it lacks the necessary capabilities to help you manage online bookings. You can't even modify the color code to see which appointments were requested for specific technicians. The social media team takes days to respond to your messages, and whenever you want to run ads, they take long to setting up content, and there is a lack of creativity. They don't even want to grant you access to monitor your ads. Everything must go thru them, but every time I reach out, they take 24 hours to respond. The ads we ran remained inactive for days and no one noticed. So disappointed with MAC. Do not use their services if your salon is new and need support team to aid with tasks. They are not reliable. Go somewhere else. I can't wait for the 2-year contract to end so I can find a better one. If you know of any better services or products, please leave a comment below.