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Sara Ivia Google

about 1 month ago

I don't know what has happened to Miraval now but the customer service is non-existent. An important part of Miraval is being able to book the spa and activities in advance with ease and my emails and calls to Miraval to try to make arrangements for my reservation are continually ignored. If you call Miraval you always get sent to voicemail and then no one calls you back. If you email you don't get a response. There's an online booking system but if there are two people staying in one room then you need an additional booking number for the second person so they can book activities too and that requires getting a number from people that don't respond to you...so the online booking system doesn't resolve this.

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Asia Brownvia Google

about 2 months ago

Everything at Miraval was great from my experience! I enjoyed my stay there soooo much but what made it even better were people like Tyler from the Equine Experience and Jean who teaches tennis lessons. If you have the pleasure of going, sign up for these and see if they’re teaching because you’d be in for a treat. Tyler is truly a delight and cares deeply about making sure you get the full experience during the equine therapy and I left raving about it!! My only feedback would be that they aren’t great with answering the phones before or during your stay and that their portal sucks.

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Kavi Chopravia Google

5 months ago

DO NOT COME HERE. I dare say I have received better customer service from my local Courtyard Mariott which costs $75/night. This has been one of the worst hotel / resort experiences I have ever had in my life. The air conditioner in my room did not work. At 2am, I did not want Engineering to attempt a repair because I just wanted to sleep, so I simply asked for a replacement blanket for the night (and we could figure out the issue the next day). It took them HOURS, literally HOURS to deliver a blanket to my room. I called the front desk repeatedly and was told each time that the blanket will arrive in 10 minutes and was left to wait for hours instead. By the time the the blanket arrived and I was able to go to sleep, the sun was rising and it was around 6am. I was DRENCHED in sweat from how hot it was due to no AC (and no blanket, requiring me to sleep under the extremely heavy comforter). As a result, I had to cancel all of my events for the next day. The customer service is atrocious. They very much have a “take it or leave it” attitude which left a very bad taste in my mouth. I STRONGLY RECOMMEND you consider other options and DO NOT COME to this resort. You can literally find a local massage place, pay for three massages, and have a significantly better experience and save way more money, as opposed to coming here. This place is a complete waste of money and time. P.S. The front desk is not very responsive, and even if you call them as a CURRENT GUEST you will be left on hold for some time before they pick up and assist. As I said above, the service is literally better at my local Courtyard Mariott.

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Aharon Wvia Google

5 months ago

1. The grounds are absolutely stunning. Whoever designed them is an absolute genius. 2. The staff are super helpful and kind. 3. The rooms are just kind of meh. I paid $1200 a night for the equivalent of a $150 a night Marriott room anywhere else. And the resort is on the outskirts of the Tucson metro area and backs up to rows of retirement communities, as compared to being on a beach in Hawaii so not sure why the price is so high. 4. The food is kind of lackluster. The chef has good vision but the execution was poor. I'm not a food snob by any means and I grabbed Dairy Queen on the way in to the retreat. There were healthy options but not as many as you'd expect, they snuck pork into a lot of things for no discernible reason, and a lot of the food was mysteriously both undercooked and overcooked at the same time. For an all-inclusive resort that is $1200 a night, I'd expect better food quality. 5. Most of the drinks are really great, but they are extra and not cheap. Most start at $20. 6. Again, at $1200 a night you expect more to be included but most things were extra costs and not only that the prices were out of control. An hour guided meditation was $180, for example. There were very few options that were no additional cost so it's easy to spend an additional $400-600 a day doing a few activities. 7. It's supposed to be a digital device free zone but we didn't see a single space where someone wasn't sneaking a text message or on their Kindle reader. I totally don't care but I think it speaks to whether the resort actually encourages you to check out and relax. The pricing of activities prices a lot of people out of doing things and the grounds are gorgeous but you're in the desert so it's too hot to walk around most of the year and you're really just confined to the resort grounds unless you want to walk down the asphalt road in 100 degree heat to hang out in a retirement community . In summary, the grounds are great and the staff are great but the rest is blah. It actually feels really disrespectful and like they're taking advantage of people with the prices they charge and what you get in return. I bet this was a completely different and magical place before Hyatt took over.

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Lily Trinhvia Google

6 months ago

This is my second time at Miraval and I just spent 4 blissful days there. There such special energy from some of the healers/instructors. I especially love Rae Jessie! You won’t run out of things to do! The spa is undergoing renovations currently, but they still offer the same amazing services. There was some loud construction noises by the pool but it didn’t bother me too much. While everything was lovely from the activities to the food, the areas of improvement are the rooms. My bed was really uncomfortable and the bed/pillows were too soft. I felt like I was sinking in the middle of my bed. Also, I didn’t like how reservations are required for dinner at their main restaurant. I forgot to make it one evening and was turned away and was told I had to go to the bar area for dinner, which I didn’t appreciate. Despite those experiences, Miraval has a special place in my heart and I will be back someday!