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Vy Phamvia Google

3 months ago

We had team 4 clean our house recently and they were so nice and they did a great job cleaning everything. They saw how much i was struggling recently and took care of us. It was nice coming back to a clean area

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Christopher Rayvia Google

3 months ago

I had a man and a woman come in and clean my house, and they did such a great job. I gave a $100 chip. I've never seen a man work as hard as this guy, I mean this man worked the lady with him, she wore good too. But I've never seen a man that works as hard as he does. It clean my house so good. It was wonderful. I came home that smelled incredible.

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Jessica Remillardvia Google

4 months ago

Horrible experience. We went over with the receptionist what we were looking for. She assured Molly Maid could do that. When we went to check out the home we found it to not be cleaned properly, the floors weren’t done, there were still crumbs in drawers and other areas weren’t clean. We also found a broken item as well as dirty black footprints on our mattress! I took photos and we contacted Molly Maid, we were told to send over the photos and a new cleaning crew could come the next day and would be accompanied by the manager as well. We said okay. They never came and when we called again were told there was confusion and someone would come the next day. A new crew came but not with a manager. When we looked at the house after the second cleaning, things that we even took pictures of and shared with Molly Maid were not cleaned. They had come again and not done much more cleaning and on top of it the ADT unit on one of the windows was now broken. No one told us of anything being broken either time, we had to find it on our own and reach out to Molly Maid. I spoke to a manager, told him what was going on and that this was a move out clean. He said he would have to come out and see the home for himself. I said that’s fine but we are moving so it’ll have to be soon. He never called me back. I called again the following week and spoke to another manager who assured they would look into this and call me back. I never heard back from anyone. I spent so much time trying to reach out to someone for help with no return phone calls and they ended up just charging us the full amount. Worst customer service and cleaning crew. They don’t return your phone calls or try and help in anyway. I would not recommend themselves I highly advise you hire a different cleaning crew.

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Shenna Garrowvia Google

5 months ago

DO NOT USE! This company needs reported to the BBB. They came to do a deep cleaning on my house in order to schedule biweekly cleanings (their policy) and did a TERRIBLE job. They tried charging me over $400 for the clean in which they skipped two rooms. They sent two women that took way longer than they should have, and when the bill came, I called to speak to a manager who never called me back. I left several messages with their customer service agents to return my call so we could resolve this problem. Don’t waste your money on this company, there are plenty of other cleaning companies in Colorado Springs.

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Shelby Atkinsvia Google

5 months ago

I have a rental property and decided to hire Molly Maids a companymy family has used in the past out in Florida. I feel giving 2 stars is generous in this situation as I am continuing to find out more about how inappropriate this situation was and how deeply wronged I feel. So I am leaving it a 1 star untill this can be rectified. I hired Molly Maids to do a move out clean of a 2 bedroom 890sf condo. I had spent several days moving most furniture out besides what was being left to "stage" (two tables and a couch) I had been cleaning the condo myself as I went, wipping stuff down, sweeping, and so forth. The condo was fairly clean, but just needed some finishing touches like windows wiped, fridge front wiped, and the couch vacuumed. It was clean enough to take picutes but needed the final touched to really make it show worthy. And that couch needed a good vacuum for sure. I was quoted 2-3 hours for a move out clean. Stating most likely it will take them a couple hours. They quoted me at 130$ per hour so I was looking at 260-390$. And they where even willing to come the next morning. I was surprised when only one person came to clean the house because I have not known Molly Maids to only send one. When I checked my account the next day Molly Maids charged me 537$ I called them NOT upset but wanting a break down of the charges because that was not the amount I was quoted and wanted to know if there was a reason they only sent one person. The receptionist was hands down the rudes woman I have ever spoken to on the phone. I was not upset when I started but after talking with her I became furious. She was so disrespectful and made me feel completely attacked for even thinking to question the charges. She would not get a manager involved after I directly told her "You are atacking me and being extremely hostile with me. Can I please speak to somone else, anyone else." That seemed to upset her even more. Eventually I was issued a refund of 130$ only because I called multiple different Molly Maids and went onto the corporate website who both told me it was very strange they only sent one maid. Finally after dealing with several other Molly Maid locations trying to get ahold of a manager I felt this issue was resolved enough. I didn't want to undermine the hours of work the maid did and felt it was fair he got paid but also felt it was unfair to be charged hundreds of dollars more then what I was originally quoted. Untill my property manager went out to see the property a few days later. And deeply felt the need to call in another maid service because she felt the house was not cleaned well. She documented how major area that are required to be cleaned as part of a "move out clean" where untouched and dirty. And now I'm out of pocket another 250$ for the same job that should have been done right the first time. Costing me a total of 657$ to clean a already clean 890sf condo. This is outrageous and totally unprofessional. If you are thinking about using Molly Maids please double check and get it in writing before you use this company!!