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Cheryl Pvia Google

4 months ago

I have Tammy and Casey clean my house every month and they do a great job! This month I had to make a last minute change to the day and got a new crew. Whitney and Kelly also did a great job! It is really nice to come home after work and be able to see "WOW! My house is cleaner!"

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jonathan carrvia Google

5 months ago

We had used the service for the first deep clean and will continue with every other week cleans. The first time meeting was the initial quote phase where the person walked thoroughly walked through the house and explained what would be cleaned. They were very professional and made a great impression. The house cleaners arrived on time on the day of the appointment and two employees went right to work. They had no issues with the animals being in the house as they were very friendly to them while cleaning. They spent about 2 hours per floor and some additional time due to having to send pictures to their manager checking to make sure it was down to their satisfaction before leaving the property. The shift lead or manager came to the house at the end and double checked the cleaning and did some spot cleaning of her own. Some minor items got missed but with 2 floors and a basement they got majority of the cleaning completed. We figured the remaining items could be discussed on the future visit . We gave a 9 out of 10 rating because the house looked great. We would have given a 10 if the few areas were not missed. Honestly the 2 employees worked really hard and it was getting late in the day so some minor things missed is not anything to get worked up over. I have to give them credit for the exceptional work they did. Thank you

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Simiya Sudduthvia Google

5 months ago

I hired Molly Maid for a move-in cleaning of my 1,032 sq ft house, which I had just purchased. I informed them ahead of time that the home was furnished by the previous owners and that I expected a thorough, detailed cleaning of the entire house, with the exception of the laundry room, which I specifically told them to skip. My invoice stated $315, but my credit card was charged $320, which added to my frustration given the overall quality of the work. After the first visit, it was clear that many areas had been rushed or skipped. Most of the windows were not cleaned, several windowsills were completely skipped, the blinds were left visibly dirty, and underneath the bed was full of dust and debris that should have been swept. The oven, which was supposed to be vacuumed out, still contained crumbs and an aluminum pan. Although they dusted the ceiling fans and some shelving, the floors were not properly mopped—when I cleaned them myself afterward, the mop water was black in every room—and many baseboards were clearly never touched, even though baseboards were supposed to be part of the service. The cleaners also turned my AC down to 60° and left it. I did not come to check out the property until about 7 PM so that means my air conditioner was running that low for hours after they left. I contacted the company, and they were only invited back to address the skipped windowsills, window cleaning, blinds, and under-bed areas. While they did do a decent job on the bathroom sinks, toilet, and a section of the refrigerator I specifically pointed out, everything else felt rushed and inconsistent, even after the second visit. The more time I spend in the house, the more I notice areas that were skipped or poorly cleaned, which is unacceptable for a professional “move-in” service—especially for a small home where thoroughness should have been manageable. For the price charged, I expected a high level of care, not a surface wipe-down. Even after two visits, the work did not meet basic professional standards, and I ultimately had to redo much of the cleaning myself. The next time I purchase a new property, I will just take paid time off work to clean myself or look for a different company! EDIT In update to the companies reply: Thank you for your response, but I want to clarify several important points. When I booked the service, I was explicitly told over the phone that the windows and stove would be cleaned, which was a key reason I chose Molly Maid. The concerns I raised went far beyond “a couple of things.” Several windows and sills were left completely untouched, the stove interior was not cleaned as promised, and areas like under the bed and baseboards were skipped entirely. In fact, the more time I spent in the house after the cleaning, the more I realized how much had been overlooked. The cleaners even left their dirty rags behind, which added to my disappointment. I also sent a detailed email with photos and a request for a partial refund in response to the cleaning and invoice, and I have not received any reply to that email. This public response is the first acknowledgment I’ve received. While I understand that full interior window cleaning may not be standard, that was not communicated at the time of booking: I was told the opposite. The quality and thoroughness of the service did not reflect what was promised or what I paid for. I would still appreciate a proper follow-up to my email and a fair resolution.

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Alexandra Schadvia Google

5 months ago

Amber & Heather have been servicing our home for several years now and we’re nothing but pleased with their work. Not only do they renew our stovetop and bathtub on a biweekly basis, but they’re also timely, engaging, and pay attention to detail. From adorably arranging the cat pillows on our couch, to always finding a way to make sense of the coffee table clutter, these ladies are our family’s trusted source for housekeeping.

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Monica Taylorvia Google

8 months ago

I've never been treated so badly by any company in my life. I hired them to do the cleaning I cant get around too, the deeper stuff. Wash backsplash, clean the bathroom, wipe down high traffic areas. The counter top in the kitchen, stove and appliances. High touch areas, doors, light switches, cabinets and baseboards. The first service was supposed to be the deep clean and then bi weekly. The first service they didnt do the light switches, didnt wipe doors, didnt clean the shower, didnt wipe the baseboards, didnt clean behind the toilet or the toilet lid. Didnt clean the stove grates, didnt clean the backsplash. Didnt clean the counters tops in the kitchen. Didnt vacuum the couch. They didnt vacuum the house at all. The floors were dirty when they left. Basically everything they promised is covered in the pamphlet wasnt done. The lady who did my quote walked my whole house and told me all these things would be done. So when they called me after my service I told them about everything that was missed and they sent someone else out to make it right. She was irritated that she had to come do a job for another crew and wanted to do the bare minimum so she can be done. In the end i had to go around and clean everything after them to get the things they missed because I didnt want to be a complainer. My 2nd service was 3 weeks 7/15/2025 later because they were trying to get me on the same schedule as my neighbor. I was told with each service it will get better as we get to know one another and they know what my needs are with my house. My needs are not unique, its everything in there pamphlet they say they cover is all I wanted. My 2nd service I wrote a list because they told me I need to tell the maids what I want so nothing is missed. Rather then me feeling like a jerk standing over them telling them what to do. I took there own list and made a list with check boxes so they can see what I needed help with. The 2 white girls who came in my home young 20s on 7/15/2025. Let me know this wasnt there route and they never come to North St. Louis and how they normally only service customers in Ladue or Kirkwood. They said the girl who was supposed to do my route today got sick and went home early so they got stuck doing it. I can tell they didnt want to be in the area let alone clean my house. I showed them the list and told them its nothing crazy just the stuff already on your pamphlet of things you cover. I said I didnt want to tell them everything and I hope it makes it easier. I went outside to my garage to give them space. They started cleaning and to my surprise they were contacting the main office complaining about my list trying to get out of cleaning my house. I was given a call from a very rude man who right away tried to start the conversation off by saying this isn't a right fit and they won't be cleansing my house saying I want them to do things they dont do. I said ok, what did I ask for that you guys don't cover. He seemed mad I asked. I was confused as to why he is even calling let alone not telling me what ive done wrong. I kept asking what am I asking for that they don't do. He kept dodging the question trying to talk to me in riddles. Finally he said for instance we dont "WASH" baseboards. I said but your pamphlet says you do wipe baseboards down and the lady who did the walk though on my house told me you do. He said yes we do wipe baseboards. Your asking us to wash your house and we dont wash houses. I said wipe, wash its the same thing to me. Thats what I mean. I then see the maids drive away and not clean my house. I was shocked. They are leaving. Why because my list covers everything they do but I used the work "WASH" instead of "WIPE" This is crazy. A company gets mad at me for asking them to do the thing they themselves advertises they do and even had a person walk though your house and confirm they will do and now because I used the wrong word on my list they call me and bi little me. Profile me as a problem customer because of my occupation. I was crying.