Mr. Appliance of Fort Worth

Angel and his partner were early for our 7:30 to 9:30am appt. I had the old whirlpool washer disconnected so we could clean under it before they installed the new Whirlpool washer. Costco contracts with Mr Appliance of Ft Worth and the relationship is perfect. Costco beats all box stores. And Mr. Appliance beats box stores who deliver and setup and haul away old washer. Def no complaints here. Thank you to both companies. Dec 20, 2025

Refrigerator went out on Thanksgiving day. Called for service on an LG refrigerator, the Saturday after Thanksgiving. They had a wait so I checked with other places first and was even told to call LG directly who then referred me back to Mr. Appliance. December 2nd the tech came out and diagnosed our fridge. December 3rd I had to pay in advance to get them to order the part and schedule us for service. December 8th I inquired as to if we would be scheduled soon. It took them 5 days to get the part. Then we had to wait to be scheduled until a certian tech could come. Their technician came out on a Friday morning, December 12th to install and fix. He "fixed" it and left. Before they closed, same day, I called and let them know it was not fixed. Making noises and that the water that worked before they came wasn't working now. I was talked to like I was incapable of working or understanding a fridge and dismissed. I called several times over the weekend and there are no after hours employees apparently. My husband called on Monday the 15th and again we were told they would send someone out but the tech that needed to come was busy. We were on a cancellation list, if one exists. Still didn't come until the next day, 3 hours after the supposed scheduled time. He comes in and says yep, it's a defective part and he leaves. That was Tuesday, the part was supposed to come in today and we should have been scheduled for a service call to finally have a fridge. Nope! We aren't scheduled until Tuesday, December 23rd. This is almost 800.00. We are living out of a mini fridge and I fail to understand why only one person in this company is capable of doing this job. What happens if he comes out and our part is defective again or he doesn't fix it again. Then we wait until next year! Very unhappy with this company that calls themselves "neighborly". Tanya Spakowski-Lane

David wasson time for both visits. He troubleshot my refrigerator very quickly and was able to find the problem. He came back a week later, again on time and was extremely professional. I was in a meeting for Work, he came in and was able to have me finish the process and sign the paperwork while not interrupting my meeting. I will definitely be calling Mr appliance again. Thanks so much and have a merry Christmas.

The tech guy was very professional and courteous. He gave us an honest appraisal of the problem with our cook top and even pulled up info on where to get another one because the parts we needed were discontinued many years ago. I highly recommend him as well as Mr. Appliance!

Do not recommend this place at all! First appointment I made never made it on the books apparently, I had to call then paid almost 600.00 for new moter and dishwasher still not working! Scheduled to come back and waited all day to get a call saying the repair guys van broke down, rescheduled next day, window 10-5, get a text at 8 am repair man was on the way! I was running errands and couldn’t get home since window wasn’t until 10! Now I’m out 600 and still have dishwasher that’s not working!