Tarik Jean
I am thoroughly displeased with this service. I give it 1 star because the "Deep Cleaning" for almost $400 was mediocre at best. It felt more like a regular clean + the oven. No cleaning on the fridge, or even moving of appliances to get under it. Dust left in multiple places, etc. My other issue is the customer service. The first week, they were almost not going to go through with the cleaning because how messy my apartment was and the amount of dishes. I'm sorry but, isn't that part of the job? And if it wasn't, why not be more specific about what services I'll be receiving? I wasn't told a certain level of cleanliness had to be maintained to keep the original booked price. Then for the 2nd booking, when the house was CLEANER, and there were LESS dishes, only AFTER they arrived and took some photos, was I made aware that the original price of $150 has jumped to $650. Again, with LESS dishes and a cleaner apartment. It may have looked more messy, but that's only because I had to move some things around. Needless to say I canceled that booking because that's just insane. At no point was I informed how that pricing worked or what level of cleanliness needed to be maintained to keep the ORIGINAL price. And on top of that, they still charged for the cleaning that never happened. Because I was unwilling to pay an extra $500 last minute for a cleaning I booked already. Absolutely ridiculous. I cannot in good faith recommend this service until they they are more explicit with their expectations, and services provided.
