Vicky Cabot
I have been coming over the course of a few years, first and foremost Melissa and Cynthia have always been kind, professional and knowledgeable in their field and it shows through their work. Some of the receptionists are friendly and others may not care to work in customer facing roles which was demonstrated through some of the interactions I had with a few my last visit. Years ago I purchased several sessions up front (Around 2k for 5 sessions - divided is $400 per treatment), and was told if I needed additional treatments I would pay the same price as the cost of the individual treatments. My last treatment was 2 years ago, but I called to schedule an appt over the phone and all I was provided was a link to confirm information they needed to proceed, standard stuff totally fine so far. I arrive to my appt 10 minutes early and was not seen until an hour later (totally understand this can happen) and the friendlier receptionist would check in and apologize for the wait (which was very considerate of her). At this point a nurse sees me and again notates I have not been into the office in 2 years , so everyone is fully aware it has been some time and they do their due diligence and the appt begins. Melissa assisted me and as always was wonderful and thorough. I wrap up my appointment and check out and BOOM my price was double then I had ever paid. The receptions tells me the price, and I kindly ask how she came to this new price I was unfamiliar with and she stated “prices went up” and I explained I had previously paid $xxx as I had paid for years and was curious when this change occurred. She then stated “oh ya it’s gone up - we don’t do that anymore”. I paid the new price of course as I had already had the treatment performed, but no one took a moment to disclose to me pricing had drastically changed since my last visit. It would have been more ethical and transparent to disclose to a client who has not been into your office in 2 years something like “Hello yes you want an appt, for the same tattoo - ok I see you have not been in for some time we may need to update you on some changes we have had that relate to the pricing you previously had” Unfortunately no one had this conversation with me prior nor can you go to the website and calculate your own price of course as all treatments vary price wise per client. The question seemed to make the receptionist uncomfortable and thankfully I am in a position where I could pay the new price. Mind you I am well aware prices can change with this ever changing economy, I am fully aware any company can update pricing but it would have been considerate to have someone capable disclose the updated pricing for me individual services prior to my appt. This felt like a bait and switch and left a bad taste in my mouth. I hope you consider the way you disclose pricing to clients who may not visit often more thoughtfully and effectively. Had someone had this conversation prior when they did all the other updates I would have felt more informed as to why they no longer wanted to honor my previous price. I previously had no issues with this spa as mentioned Melissa and Cynthia are great and the location is clean and in a great location.
