Olympus Property

I recently paid Solay Fort Worth (managed by Olympus Property)$325 in application fees: $75 per person for two applications ($150 total) plus a $175 admin fee. The leasing agent couldn’t even explain what the admin fee was for when I asked. They ran a background check through RentGrow, a company with terrible reviews across the internet for providing inaccurate information and automatically flagging anything from the last 10+ years. Solay immediately denied my application, kept every penny of the $325, and told me “it’s not up to us — we go based on what the company says.” When I pushed back, they said a manager would “look into it for an appeal” and get back to me. They never did. Even worse, RentGrow told me they send the full report directly to Solay and that Solay makes the final decision — not RentGrow. So which is it? They can’t both be “not up to them.” This is straight-up misleading and bad business. You pay hundreds of dollars upfront, they run a flawed check that flags ancient or inaccurate info, deny you for basically no valid reason, and pocket the money while claiming their hands are tied. I get that apartments can deny applicants, but keeping every dime of application and admin fees with zero transparency or appeal process is just wrong. Now I’m out $325 that I desperately needed for a new application elsewhere, and I still don’t have a place to live. Save your money and your time and go somewhere that’s honest about their process and actually refunds fees when they deny you for reasons completely outside your control. Extremely disappointed and frustrated.

I am currently living in apartment B303, and I want to express my deep frustration with the management at Helm Apartments. From day one, my unit was delivered with a broken refrigerator, completely non-functional, which makes the apartment essentially uninhabitable. I’ve been waiting more than a week for a replacement, and although I was told it would be installed today (Saturday), once again it did not happen. Now I’m being told it may be Tuesday or Wednesday. In the meantime, I cannot store any food, everything spoils, and I am living in conditions that do not match what I am paying for. This is not only unprofessional but also disrespectful toward residents. I am requesting an immediate solution, as well as a rent reduction or any realistic options while the refrigerator remains unreplaced. The apartment is not in adequate condition, and I need a serious and prompt response.

DO NOT RENT WITH THIS COMPANY. We are former residents of their Avenue 25 property in Phoenix and I cannot stress enough how awful they are. When it was time for us to move out we gave the appropriate notice to which they gave us the move out paperwork. Along with this they told us we would be automatically charged certain cleaning fees. The reasoning for this was to make sure each unit had "the same level of cleaning for new tenants, even though our unit was dusty and smelled of cat urine when we moved in. This was not stated in our contract that we would be automatically charged for this and but only a checklist of what we would be charged if we did not clean certain items. They chose not to include these charges after I threatened legal action for breaching the contract. We were then told the prorated amount of rent we would owe would be taken out of our deposit and the remainder would be returned to us, which we expected. Unfortunately for us, they misallocated our deposit which resulted in them believing we still owed money to them to which they sent us to collections without even informing us of a the bill! This was a week after we had moved out that we got the notice of a collection on our accounts. When I called their manager to ask what happened and why the charge was not taken from our deposit she signed the question and said there was nothing they could do, which is not the case. So unless you want enjoy dealing with an incompetent management and corporate team while living in an unclean home, do not live on any property run by this team. This review would be negative star if possible.

Can not say how much I love springville Oaks in Portland. Taelynn H is very kind. Matthew in the maintenance is always doing good. Thank you for good service.

Sire Wellington Apartments and Olympus Corporate Office. No communication again regarding the incident that occurred on September 18, 2025, and the ongoing delay in communication from your legal department. I have left multiple messages and sent several emails over the past month without any response. On September 18, 2025, at approximately 6:18 PM, I slipped and fell in the trash chute room. I immediately notified the property at 6:24 PM and was advised via email to submit photos, which I did. The following morning, I informed the maintenance technician, who confirmed he was cleaning the area and stated the substance causing the fall was fabric softener. Prior to this incident, my treating physician had provided a letter recommending early lease termination due to medical reasons. I had also previously reported multiple issues and concerns with the property. Following the fall, I spoke with Cisa, who stated she submitted my medical documentation to her manager and later confirmed that my early lease termination request was approved. However, she later informed me that approval was conditional upon my agreement not to pursue legal action regarding the fall. She also stated that the property would not be liable for my injuries and advised me not to seek medical attention. As a result of the fall, I sustained multiple bruises on my legs and a laceration on my arm. Due to my ongoing medical condition, I am now required to move into a care facility. I am simply seeking to terminate my lease early without penalties, as initially approved, in light of my physician’s recommendation and these circumstances. This ongoing lack of communication has caused me unnecessary stress and hardship. I respectfully request a written response within 5 business days confirming my lease termination and any necessary next steps to finalize this matter.