Salvador Ramirez
I recently paid Solay Fort Worth (managed by Olympus Property)$325 in application fees: $75 per person for two applications ($150 total) plus a $175 admin fee. The leasing agent couldn’t even explain what the admin fee was for when I asked. They ran a background check through RentGrow, a company with terrible reviews across the internet for providing inaccurate information and automatically flagging anything from the last 10+ years. Solay immediately denied my application, kept every penny of the $325, and told me “it’s not up to us — we go based on what the company says.” When I pushed back, they said a manager would “look into it for an appeal” and get back to me. They never did. Even worse, RentGrow told me they send the full report directly to Solay and that Solay makes the final decision — not RentGrow. So which is it? They can’t both be “not up to them.” This is straight-up misleading and bad business. You pay hundreds of dollars upfront, they run a flawed check that flags ancient or inaccurate info, deny you for basically no valid reason, and pocket the money while claiming their hands are tied. I get that apartments can deny applicants, but keeping every dime of application and admin fees with zero transparency or appeal process is just wrong. Now I’m out $325 that I desperately needed for a new application elsewhere, and I still don’t have a place to live. Save your money and your time and go somewhere that’s honest about their process and actually refunds fees when they deny you for reasons completely outside your control. Extremely disappointed and frustrated.
