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Beth Herrenvia Google

about 1 month ago

They arrived when they said they would. Trenton inspected , did what needed to be done. Explained everything. His service was quick but thorough, very professional, and very frienodly!

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Stacey Guerndtvia Google

3 months ago

Well, I’ve said this before and I’ll say it 100 more times, Rob Lee, the branch manager, and Nick, the regional manager, are amazing people and definitely are living up to the guarantee of Orkin. Today a young man named Q came out to do the first official monthly Follow up and spray and he was so nice and polite. If I have any issues at all with Orkin, it’s the billing department because they just cannot get it right and when I tried to call a few weeks ago, I got a girl on the phone who I won’t mention her name, but was not the most polite person I’ve dealt with that Orkin and then again I get the mail this past week and there’s another bill for services that they haven’t done yet because they were still trying to live up to the guarantee and get rid of my bugs so today was again, the first official follow up and this was prepaid, but I’m sure I’m going to get another bill. Rob and Nick made sure The bedbugs were gone and I 99.9% believe they are gone for good. Without Rob and Nick I don’t know what I would’ve done and I cannot say enough good about them. I know they are both in management positions, but I sure hope somebody above them can recognize them for an amazing job that they are doing.

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Teresa Thomasvia Google

4 months ago

Orkin, control technician Erek, was very professional, respectful, informative, friendly and he completed a thorough inspection on my home. He provided many helpful tactics advice and after he placed the bait traps down right after he I caught another mice in a trap I had placed down. I've been in my home for 25 years and this is the first time I've caught 3 mices at one time. I believe the flood here in Wisconsin is the cause, because this totals 6 mices in 25 years, so I'm sure there's more and I can't wait until Orkin helpfully remove them all.

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Domoniquevia Google

5 months ago

Marquay is an exceptional specialist. Extremely knowledgeable, offered in depth explanations of products and services and was more than willing to answer any of my grandmothers questions. He was very thorough in his inspection and payed attention to even the smallest details in effort to curate the best possible method of treatment. It’s safe to say he’s officially the go to Orkin guy for our family.

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Tabitha Rodenvia Google

6 months ago

The techs have been great but not the customer service! Overbooking us and still no service!!! So we heard mice in the wall and called Orkin to get an estimate. Inspector came out and was finishing up, having us sign the contract when I get a text that the tech will be there soon. I was confused as the tech had just left, but I thought maybe there was a delay in the message. Nope, tech arrives and we turn him away because this is all really weird and off-putting. We call Orkin and verify and the first guy was an inspector and we were set up for service right away. We were somehow double booked and already signed up for services with Orkin and the inspector would cancel the contract we just signed. That was the only time I had signed a contract, we only recently moved into our first home so it's not like it was from some time ago. They said they would reschedule and we both work many hours so I told them I would call back to reschedule later. Last night, I get a text from Orkin saying we have service tomorrow. I didn't reschedule and have a conflict of interest! So I call this morning and reschedule for next week. I get a confirmation text that's services were cancelled and a few hours later a text that our tech was on his way. I called Orkin again and they assured me it was rescheduled. The tech showed up. We had to turn him away and he was very apologetic and understanding. He even showed us the active order form he had on his phone. I'm so fed up that they took my credit card information, booked days and times without my consent, multiple people have been out to my house due to lack of communication between dispatch and the techs, I'm supposed to get charged for each service but haven't received service yet, but wouldn't be surprised if I do get charged because Orkin can't seem to communicate and follow through properly. I had voiced my concerns over the phone this morning about being double booked AGAIN the woman on the phone was very flippant and dismissive of my concerns. Overall disappointed and I think I will be calling to cancel my services and switch to another company with better communication.