Pepper Boxing

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Lamees Ab

via Google

Had my first Box Camp class with Darion. The workouts are comprehensive: the class I tried was a combination of high-intensity, cardio, and boxing. Shoutout to Lex for being friendly and welcoming. I like that everyone is really friendly and encouraging and ready to help out when you need it. Looking forward to taking more classes here.

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Gianella G.

via Google

I enrolled in Pepper Boxing late last year with a one-year membership. In February, however, the class schedule changed and there were no longer any classes offered after 6 pm, which made it impossible for me to attend with my work schedule. There were also no cardio classes (the classes i mainly went for) offered on weekends, leaving little to no flexibility. I spoke with a manager at the Midtown location around this time and was told leadership was working through the schedule issues and that I could pause my membership in the meantime in case anything changes this month. I followed that guidance. Now that my pause has ended, I’ve learned the Midtown location has permanently closed, with no notice to members. So I decided to cancel my membership. However, I was told I still have to provide a 30 day notice and pay for another month. Why am I expected to pay for another month of classes that I cannot attend? The location I joined is closed, I cannot make the class times at other locations work as I don’t have a car right now, and yet I’m still being required to pay. That means I’m literally paying for a service I cannot use. This is extremely disappointing and frankly unacceptable. Members who joined specifically for the Midtown location should not be penalized because the studio closed without warning. Also, it’s so difficult to get a hold of anyone here.

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Ashanti Price

via Google

They permanently closed the Midtown location with a sign on the door with no notice to customers. They then went on to say that I had to give them a 30 day notice for cancellation of the 6 month contract I signed not even 30 days before. So I just got charged another month when I couldn’t even finish the classes on my pass for last month due to this close. This was my first time doing business with them and I enjoyed it up until all of that. I would’ve never gotten into contract with them had I known they were closing. Shady business practices. That contract is void due to them permanently closing and the other locations aren’t a reasonable distance away. Failure to provide the service I paid for.

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Ceara Drury

via Google

I took Shai’s class yesterday at Pepper Boxing Buckhead and it was my first time at the Buckhead location. The studio was great — clean, welcoming, and had an awesome energy. Shai is one of my favorite instructors and I would honestly take her class at any location. Her workouts are always challenging, motivating, and a lot of fun. She keeps the energy high the entire class and the combos are always so good. Definitely recommend taking her class if you get the chance! 🥊🔥

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Laura

via Google

The owners closed the midtown location without any notice - just a sign on the door saying classes were cancelled when people got there. YET they are still requiring their customers to provide 30 day notice to cancel their contract, despite not offering a single class at or near the contracted location

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Raven Cox

via Google

As someone who was previously a very happy unlimited member at Pepper Boxing’s Battery location, I have never had such an egregious interaction with this brand. I recently decided to rejoin after moving back to Atlanta. After taking a class through ClassPass, I spoke with an employee (Chase) about enrolling in a 6-class monthly membership. I was clearly told everything was tentative, that I was not locked into anything, and that since I hadn’t signed a contract, I wasn’t tied to an agreement. I was told the card was simply to “hold my spot.” Shortly before the membership was set to begin, I experienced an unexpected family loss. During that time, I was understandably not in the mental space for boxing classes and completely forgot about the membership until I saw the charge come through. I called immediately, explained the situation, and was told Chase would follow up with me. He never did. No one did. After not hearing anything for two weeks, I ultimately filed a dispute with my bank. I was then charged again the following month. For clarity, I never signed a contract, used the “membership,” or attended a single class under it. Today I received a voicemail from “Tony” regarding my Midtown membership and returned the call. The conversation was shockingly unprofessional. He was dismissive, repeatedly stated he “could not” issue a refund, and made zero effort to acknowledge anything I explained. Only after I firmly pointed out that I had never signed any agreement did he “look into it” and suddenly determine that a refund was possible. I was also casually informed that the Midtown location had abruptly closed the day before and that Chase was “no longer with the brand.” What was most concerning was not just the billing issue, but the tone and conduct. When I asked for his full name, he refused to provide it. At the end of the conversation, I asked again. He oddly stated “Zach,” then dismissively said he had to call “all the other Midtown members” and could not continue the conversation. Ironically, his full name, Tony C******, appeared on the refund receipt. Combined with the billing issues, abrupt closure, and communication breakdown, this does not inspire confidence in how the business is being managed. I understand Tony maybe experiencing a stressful situation currently with the unexpected closure of Midtown. However, that does not justify speaking to customers in a dismissive or unprofessional manner. Treating people with basic kindness, empathy, and integrity goes a long way. The workouts are good. The operational integrity and customer care are not. Proceed with caution.