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Sheellahvia Google

about 1 month ago

I had a horrible experience with Pet Care Veterinary Hospital that I will never forget. My sugar glider went in for dental surgery and was significantly injured when a scalpel cut off part of the patagium attached to his arm (his "wing") while being prepped for surgery. Let that sink in--he was hurt while he was sedated, before the procedure even began, and was sliced on the arm while getting ready for DENTAL surgery. Because of this injury, which cut over an inch of patagium away from his arm, my sugar glider had to be separated from his bonded cage mate for nearly two months while he healed. The mishap was presented to us as a "small problem," devoid of any real apology or plan for making the injury better. Anyone familiar with sugar gliders knows how devastating and stressful forced separation is for them. The trauma this caused for both of my gliders was heartbreaking to witness, and it took an enormous emotional toll on me as a loving and attentive pet owner, especially with the lack of compassion we received from PCVH. This was not a minor mistake--it was a serious lapse in care and handling. The physical injury, prolonged recovery, and the emotional trauma that followed were completely unavoidable. This comes after a second experience, where they completely misdiagnosed a pet of mine, leading to its prolonged suffering while cancer slowly ate it alive from the inside. I will NEVER return to this hospital. Frankly, I wouldn't even trust their practice with a pet rock. If you value your pet's safety, well-being, and emotional health, steer clear of Pet Care Veterinary Hospital.

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Sara Iannonevia Google

about 2 months ago

This is by far the best place to take your beloved pet for care and emergency services! We have recently experienced the loss of our dog. We first spoke with Onya about possible euthanasia, cremation and other sentimental keepsakes-she took the time & answered all our questions with empathy and compassion. However, our little buddy decided to go out on his own terms and passed peacefully in his sleep. We called the clinic when they opened. They took is in immediately. Ashley, the vet tech, was so patient and so dedicated. Ashley went above and beyond, she was very patient and compassionate. Her only concern was our comfort and ensuring our family was giving our little guy the best possible farewell. We inquired about paw prints and fur clippings and she was all to happy to accommodate us. Because of her and the other staff members we left feeling like we couldn't have chosen a better clinic, that our little Tyson was in the best hands, and would be treated with the respect he deserved. Every employee we have dealt with on our most recent visit and all visits before hand are true professionals and top notch human beings. Every member is a credit to the vetinary profession.

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Haylee Carltonvia Google

about 2 months ago

PetCare is absolutely amazing! I’m a LVT and since I switched from general practice to neurology it was important to me to find my babies a good quality GP to transfer their care over to since I was no longer going to be able to do their primary care services. Every visit that we’ve had has been extremely pleasant from the front desk staff, nurses and the doctors. Special shoutout to Dr. Piper (Blaze’s favorite doctor) and Josh! Dr. Piper is always informative and deeply cares about his patients. Josh was our nurse during intake for his appointment for his retained baby teeth extractions and his energy was so warm, friendly and you can tell that he loves what he does. I always feel satisfied after leaving his appointments that he was taken care of well. I now always refer clients at my hospital that are looking for primary care that PetCare is my #1 go to. Special shoutout to you guys! Keep being amazing 🐾 -Blaze’s mommy *Edit to add now that I have more names!* Anna is incredible and so sweet! She was his nurse at his first appointment. Special thank you to Danielle for being his amazing LVT during his procedure and being so diligent about his previous blood work results. Shoutout to both Meghan’s for taking care of my baby and being informative at discharge. Thank you to all the staff for giving him lovings while in their care.

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Trinity Millervia Google

about 2 months ago

Pet Care was able to get our sugar glider Buttercup in quickly which means everything because they are very fragile when it comes to their health. They found the problem, called me and explained everything, and really calmed my concerns. They praised us for how well we take care of her and healthy she is. They made sure we had the antibiotics needed before we picked her up and just really put us at ease. Thank You for all you do for these exotic pets.

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Scott Hollarsvia Google

3 months ago

Im so glad we came here and the reason I did is because almost allll other emergency pet places around me is rated like 3.5 or lower on google so I said "Heck no" lol and im so glad i did! The staff there was amazing and super knowledgeable and helpful. They didnt try and do extra for more money like I expected. We was expecting maybe to need an x-ray done and the doctor didnt even feel that way because of how he was responding and sure enough within 2 days after some meds hes back to jumping and being his aweself! Awesome awesome. I know most would have done an x-ray just for more money and they didnt at all. Was super pleased with just everything there. And if you just do the online pre visit thing you'll see they ask you questions youve never been asked before like "whats their favorite treat for a visit". Do they get along with other animals or dogs and if so what types? Just so many things not even my normal vet has asked us so really REALLY great staff here. If anything ever happens im coming back to this place without question!