Phone Doctor Phoenix

A

Angelo Gorgeesvia Google

16 days ago

Good price nice customer service very quick work polite people. They have all good stuff that you ever can see in any other stores.

H

hieu Luongvia Google

about 2 months ago

I went to Phone Doctor today to get my phone fixed and met Sarah and AJ. They were amazing—very kind, very helpful, and provided excellent customer service. They truly offer the best phone repair in Phoenix. If your phone isn’t working or you’re having any issues, give them a chance. They are the best! Five stars ⭐⭐⭐⭐⭐.

R

Ronica Parkervia Google

2 months ago

I went into this location on Nov 8th to have the glass on a iPad repaired. When I picked the iPad up it looked fine but when I got home I noticed little shadows going down the left side of the screen and the home button was moved around. I immediately sent them a message and they agreed to fix the issue. I had another iPad I wanted them to repair I told them I’d just bring it back when I brought the other one because I live 30 minutes away I wasn’t gonna go back the same day. I kept the iPad put up because I hadn’t gotten a case and screen protector yet. On November 14th I received those items and my child enjoyed the iPad as usual. On November 16th my 3 year old was standing and dropped the iPad. This extremely short drop caused the LCD screen to become damaged. Today I went back to this location to discuss the poor quality of the product that was used to repair the iPad and was directed to a sign that pretty much says they are not responsible and there is no warranty. I was then told that I could pay even more to have the LCD fixed when that wasn’t even the reason I brought it to you all to begin with. I didn’t even want them to fix the other iPad because if you all know this is a common issue why not do something different. A total waste of $76! 0/10 do not recommend!

L

Loren Tahbovia Google

2 months ago

If I could give zero, I would. I went through a two-week nightmare and five separate trips to Phone Doctor 59 after purchasing an iPhone 14 Plus for $450 cash on Nov 11. The phone started restarting the very next day, and things only got worse from there. Trip 1 – Purchase (Nov 11) Bought the phone. It began restarting on its own the next day. Called and messaged staff. Trip 2 – Drop-Off Attempt & Intimidation (Nov 18) When I returned to report the issue in person, the manager wasn’t there, and staff refused to look at the phone. When I asked where I could leave a review, a women staff member told me that if I left a bad review, the manager wouldn’t help me. Completely unprofessional and intimidating. Trip 3 – Actual Drop-Off (Nov 19) Finally dropped off the phone after more messaging. Trip 4 – Still Not Fixed (Nov 20) Staff claimed there was “moisture in the charging port.” I picked it up, and the phone restarted again that same night. I messaged and asked for a refund. Trip 5 – Forced Exchange + $50 Upcharge (Nov 21) I came back requesting a refund. Instead, the manager took the phone, handed me a scratched, beat-up red iPhone 14 Plus, and walked away. Staff informed me I would not be getting a refund. I told staff I didn’t want the color and that the IPhone appeared to have damage to it. The only other option was an iPhone 15 for an extra $50, which I ended up paying because I didn’t want a damaged phone I didn’t choose. No apology. No accountability. No professionalism. I spent over $40 each trip, FIVE trips, and even more money because of their faulty device. This business lacks honesty, customer service, and basic respect. I strongly recommend avoiding Phone Doctor 59. 1/10 — would not recommend.

S

Sarahi Espinovia Google

2 months ago

Phone Doctor is the best place to go for any phone repairs tablet repairs all the technology good stuff ! They also have great deals on phones and activate lines ! If you need fast reliable service and great customer service come to Phone Doctor !!!!