Jackie Chow
Had a tech come out to repair a leaking solder joint connected to my boiler. He ended up removing the valves and regulators beside the pipes that needed to be redone. When he was done, I was told that he couldn't get the valves back together without it leaking. I asked him if all the washers and gaskets were used, and he said they are flair fittings and do not require washers. IT WAS NOT A FLAIR FITTING. The washer was on the floor because he dropped it. He found it after I insisted there was a washer. Red arrow in picture. The tech also did not clean and retape / use pipe dope when reinstalling the pressure reducing valve causing the part to leak. Blue circled area of picture shows were I had to redo his work. Also told to fill boiler to the wrong psi. FYI, cold boiler should be 12-15 psi and thermal expansion will bring that up to around 20 when hot. Tech insisted it should be filled to 20 when I've had years of service advising of otherwise. I emailed these concerns and was told to let them know if I encounter any further issues. As if the issues I listed above weren't enough to validate a response. Definitely disappointed with the service received. This is on top of a water tank install from them that was sub par. Tank was not shimmed correctly and I had to shim it myself. I was offered a service credit and extended warranty due to the poor installation. Picture shows shims I used versus the one piece of copper tech used to shim.
