QD
Quest Diagnostics
Quest Diagnostics: Fast, precise lab testing with convenient self-service kiosks.
2.5
Doctor
$$
Quest Diagnostics: Fast, precise lab testing with convenient self-service kiosks.
Quest Diagnostics in Oakland, at 3300 Webster St, #109, is a medical_lab facility offering testing services. Reviews note self-service kiosks and no front desk, with some technicians praised for skilled and efficient blood draws. Other experiences cite long waits, appointment mix-ups, and ventilation concerns, plus a cafe just outside the lab door mentioned by visitors.
No photos available
Professional blood collection services for various lab tests, performed by skilled technicians.
Comprehensive analysis of blood, urine, and other specimens for health assessments.
Convenient drop-off services for pre-collected samples, though appointments may be required.
Booked time slots to minimize wait times and ensure prompt service.
Accommodations for patients without appointments, subject to availability and wait times.
Overall rating
Mel
My healthlabs order said no appointment required and I walked in I was there at 6:50 am there were 4 people (3 with appointment) and the told me that they had no space for walk in costumers
Ayesha
Staff doesn’t give accurate instructions and refuses to service clients who follow them. I arrived for a stand in and was told it was too late and to come back the next day before 4 pm. I returned as requested and was still turned down. Incredibly disappointing and unprofessional lack of accessibility. Quest clearly prioritizing profit and trading off low quality health care outcomes while undersupporting their staff.
Rhea Masilang
Visit: 04/25/2026 at 11:10 AM-12:15 PM This visit was extremely disappointing and frustrating. We brought my mother in for a blood culture as a walk-in after receiving the order just yesterday, with instructions that results are needed this week. We were unable to secure an appointment online. My mother recently had a stroke and is non-ambulatory, requiring full assistance—transporting her is very difficult. Despite clearly explaining this, we were turned away because they “do not accept walk-ins” and were told all specimens had to be sent out for the day. What made this worse was the response from staff: I was simply given a phone number and told to call and schedule for next week. For a blood culture that requires timely processing, suggesting a delay like that shows a serious lack of urgency and consideration for the patient’s condition. This isn’t just about policy—it’s about how patients are treated. No effort was made to offer alternatives, escalate the situation, or provide any meaningful guidance given the medical urgency. If this location does not accept walk-ins under any circumstance, that needs to be clearly stated online. Patients and families should not have to go through the physical and emotional strain of bringing a medically fragile patient in, only to be turned away without help. Management should review both the communication and handling of situations like this. Patient care should include basic awareness of urgency and compassion—not just rigid enforcement of policy.
Dennis Banguera
convenient location and very friendly staff!
Stephanie “Stevie” Bustos
There is no front desk or phone line to speak to someone. Even to drop off samples pre-ordered by doctor there is an excessively long wait
Janell Torres
The tech was soo nice. No bruise. Check in was easy. I was in and out. 10/10
