T. W.
We are sharing this review not out of spite, but out of genuine disappointment. My wife has been a monthly member for a long time and has spent a significant amount on treatments here. I later transferred my monthly procedures to the same location. We have always been loyal customers, always paid without issue, and even donated a substantial amount to support a staff member who was going through a serious illness. Unfortunately, over the past several months, the customer service from the front desk and checkout staff has declined sharply. The final breaking point for us was the inconsistency in billing and procedure pricing. We have never questioned charges in the past and have always been open to trying new treatments. But when my wife asked for clarification on the cost of her most recent procedure — due to confusion between what was quoted and what was billed — she was treated as if she was doing something wrong. Instead of offering help, the staff made her feel belittled and embarrassed. We called to cancel her membership and hoped management would reach out, especially considering how long we’ve been clients and the support we’ve shown. Sadly, no one returned our call. After everything we’ve invested — financially and personally — it was incredibly disheartening to feel like we did not matter at all. This experience has been emotional and disappointing for both of us, and we hope the business takes this feedback seriously so others don’t have the same experience.
